We are "time budget travelers'. Had a limited amount of time and wanted to "sample" as much as possible of Vietnam in the limited time frame.
Nancy (our agent) was very patient, responded immediately and changed the itinerary multiple times until satisfactory
Most tours included were flawless; some problems are inherent due to the fact that they book through secondary companies part of the activities.
I will probably book again a trip with them for next year..
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