I stayed here for four nights with a family of 9. We booked through an Accor promo book 1 room get the second 50% off so it was great value. Had we paid full price or if I was travelling as a couple I probably would pay a bit more to stay at the Metropole for an overall experience.
We had 4 rooms on the same high floor - one deluxe suite facing the courtyard, one standard courtyard and 2 facing the street. They were all identical except some had armchairs vs a recliner and naturally the suite was much bigger with a walkin wardrobe space by the entrance.
The first night I stayed in a street facing room and was woken at 6am by continual loud shouting and music playing on loudspeakers outside. It actually felt like the loudspeaker was directed at our window. At first I thought it was propaganda but it was actually a school closeby. We moved rooms to face the internal courtyard for the rest of the stay and it was the best couple of nights sleep i had across Vietnam. The rooms are dark, quiet and the plush oversized beds are the biggest and most comfortable I have ever slept in. I want to buy the bed.
Other pros : good clean location in the French quarter - although have a printout of the address as the name L'Opera not one cabbie understood. Lobby and bar is stylish and on most nights they had a young band playing acoustic versions of popular songs. Rooms had free wifi and bathrooms (retro pink with lit up vanity mirrors) had a sitting area with quality toiletries. The neon blue light behind the bed head was trippy. Gave my elderly mother a headache!
The concierge was very helpful - I needed to recharge my local sim and they went out and bought me a top up card.
Cons: whilst the concierge was great, the front reception staff were rude, unhelpful and slow. No smiles and their English was not great. I have to say I found service across vietnam in general to be better in the south than their northern counterparts.
The pool area was small and the pool itself nothing I write home about. A handful of loungers but you wouldn't lie around anyway. The pool area was quite damp and foggy - a lot of condensation.
Breakfast buffet had limited variety for a hotel this size. Dinner was expensive and the worst meals we had the entire trip. Room service menu was extensive but they would be better off doing less, better. A croque Monsieur was a chunky cheese and bacon bread. The savoury pizza was on sweet puff pastry. All very odd. Pastas were ok.
All in all a stylish and comfortable hotel - great accommodation but not the full experience - just don't dine there (go to Quan An Ngon a dining hall a few minutes away for all types of yummy vietnamese food, clean and cheap) and as long as you don't need anything from reception or expect hospitality.
- Official Description (provided by the hotel):
- Operatic Glamour in the Heart of Hanoi: Hotel de l'Opera offers travellers a sophisticated break near the iconic Hanoi Opera House. As soon as you arrive you can't fail to be won over by the magic of the setting and the theatrical interior, filled with rich shades, silk drapes and flamboyantly coloured furniture. The same decadence runs through the 107 rooms and suites that combine 21st Century comfort with French sophistication and grand decor. Just as impressive are La Fee Verte Bar renown for its signature Absinthe, and the hotel's restaurants Cafe Lautrec for Mediterranean inspired cuisine and Satine for Vietnamese cuisine. ... more less
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