I did a lot of research on hotels before where deciding to stay in Hanoi for my 3 day two night visit. Hotel De L'Opera is where I settled based on a number of reviews and tooonsss of research.
For starters, the property is located in the historic district, a short walk from the lake, the Sofitel Legend (literally three minutes away) and the Opera House. So the location is great. It is also a very "trendy" property that sort of sticks out like a sore thumb, but in a good way.
I got in late on a Friday night and was shown up to my room. I was at first stuck with a smaller room that actually had what smelled like cigarette smoke (very faint smell) coming in through the ventilation system. I was told the smoking floor was on one of the floors in the middle of the hotel and I was above it, so I figured it was just drifting up somehow.
I went down and asked to be moved to another room and they accomodated me, at first giving me a rather bewildered look when I said the room smelled like cigarette smoke. Second room was much more spacious and was fine and didn't have the smell. The "scent" of the hotel though is fairly unique and ever present and ties together the old history of the place and modern chic look the rooms have. Yes, you read that right, the SMELL of the place does that.
Beds are massive and comfortable, the mood lighting in the room is nice, and the bathroom is really funkily styled and nice. In fact, it was a very cool bathroom. The only thing impractical about it was the sink was this weird hexagonal shape that didn't have a deep base so water would get everywhere when washing hands or brushing your teeth. Not terribly well thought out in terms of practicality as the hotel goes for that very chic and contemporary in its design, both inside and out.
The hotel has a centrally enclosed courtyard/atrium. I believe the place is an old building that has been renovated (sort of like the Fullerton Hotel in Singapore if you've ever been there). I was actually put in a courtyard facing room because they told me it would be quieter than one facing the street given all the motorbikes, horn honking and everything. Not necessarily the case, although probably quieter than facing the street.
You can hear a lot of what is going on in the courtyard, from the water fountains to people talking loudly. At one point there were kids down there running around screaming at the top of their lungs. I had a look, didn't see the parents showing much concern and promptly called the front-desk to complain and send someone to get them to stop. I was pretty ticked off. It was in the evening as well so you'd think people would be quiet!
I was also in a connecting room and someone checked in to that room, and you could hear through the door quite easily. They obviously didn't have the "double door" connecting room setup going (i.e., where there are actually two doors between the rooms) so I was pretty sure if that door was to be opened i'd be looking into the room next to me and not at another door. Fortunately the person only had the TV going and it wasn't too loud and i fortunately couldn't hear it when I was sitting on my bed but it was just annoying to know that fact.
Breakfast was included and it honestly was very good. They actually will let you order something from the menu as well as hit up the buffet, both were included and that shocked me and was a pleasant surprise honestly. I fully expected to have to pay for what was on the menu so you can imagine how happy I was when I could order a plate of french toast, and not have to pay anything!
In sum, it was a good stay. This hotel borders on 3 out of 5 but I give it a 4 (just barely) because the architecture is cool, the food was good, and i got decent sleep despite the noise.
Courtyard facing rooms can be noisy, i'd imagine street facing are not any better. Bring earplug...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking a moment to write a review on Hotel de l'Opera Hanoi on tripadvisor after your recent stay.
I am happy to know that you had an enjoyable experience while staying with us and especially glad to hear that our location and food are at your satisfaction.
Feedback is really crucial in order to continuously improve our quality of service and I am sorry for the incident of noise and smell. Please kindly rest assured that appropriate measure are being taken to fix the problem.
SQ452, once again thank you for your comments and allow us to have another opportunity to welcome back to Hotel de l'Opera Hanoi in the near future.
Hotel de l'Opera Hanoi- member of MGallery Collection
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.