I would advise caution in booking with this firm. Prior to our visit to Vietnam I booked, via the Sinh Tourist website, for 2 tours – an overnight stay in Halong Bay, and a 3-day, 2-night trip on the Mekong, which included stays in 2 hotels before travelling to Phnom Penh.
For the Halong Bay trip, the website offered various possibilities at different prices, and I chose accordingly. However we did not go on the boat that I had selected and I can only wonder if the level of comfort and food provided etc was what we had actually paid for, or if we were short-changed.
Things got worse with the second trip which was cancelled at one week’s notice. We were offered other, shorter trips which would cost the same. (I was finally given a very small refund.) In the end we took a one-day tour which was really a half day as we then spent the afternoon travelling by bus to Chau Doc, where the standard of the hotel was poor and the dinner was at a local café. The upside was the travel by fast boat from Chau Doc to Phnom Penh which I would recommend over bus transport. However this was all very much more expensive than travelling independently (and we really only had the services of a tour guide for half a day, instead of 3 days). It also necessitated a change in our Phnom Penh hotel as we had to stay an extra night there and had to cancel our original hotel booking.
I think it would be better not to pre-book these tours, but visit one of the many tour agents once you’re in Vietnam and find a good deal. I don’t think we got one!
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