Overall I enjoyed the trip, except towards the end...When I booked the tour with a lady staff who promised to pickup and drop off to and from the hotel, I thought that was very convenience as I'm not staying at a hotel near Sinh Tourist. I paid VND 721,000 for the tour (lunch included) and VND130,000 (paid to boat operator at Halong Bay) for the boat ride surrounding Halong Bay.
They picked me up 7 am in the morning of 22/02/2014, it was a 4 hour ride by bus (started at 8:30 am), 4 hours touring around Halong Bay + caves and 4 hours back to Hanoi City. There will be a biological break at a stop in between (after 1.5 or 2 hours) which is quite considerate and reasonable. I must say the trip was enjoyable. During the tour, I met with Thai, Chilean and very friendly Vietnamese local tourists.
However, when the tour finished and we finally arrived at Hanoi City at around 8:40 pm, myself and another 2 groups (we were staying at 3 different hotels) was asked to board a taxi to get back to our hotels. The tour guide paid in advance very little taxi fare and in the end I need to top it up myself. What an irresponsible tour guide!
The next day I went to their office explained to them the situation. Two staffs, a man and a woman were investigating and after a while they quickly reimbursed me the balance and apologized to me. I must say that it was not about the money but the promise made when the tour was booked. I believe Sinh Tourist needs more professional staffs in the office with such efficiency like the two staffs responding to my feedbacks, not the one like the tour guide who lumped everyone into a taxi and paid very little money to brush us off. Please help me to say thank you for the lady staff who helped me to book the tour and those two staffs who listened to me carefully, apologized and reimbursed the money back to me promptly. I suggest Sinh Tourist should make it an effort to send us back to our respective hotels instead of paying us in advance a sum of unreasonable taxi fare to brushed us off. I am overall satisfied and happy with Sinh Tourist except the small hiccup caused by the tour guide.
I will definitely consider a tour with Sinh Tourist again in my next trip here.
p.s: My previous review was wrongly posted to Sinh Cafe Travel, reported many times but no action was taken. This explain why I re-post my review again here, the right location.
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