You would assume that a 5 star hotel would have at minimum decent customer service, this hotel breaks the mold. When asked if staff could help me, a small female, bring my luggage up to my room they refused. Further more, the hotel was cheaply finished, they put in all the things to get them a stamp of 5 star but it is far from deserving. The elevator broke when I was in it, I pressed emergency button but no one came, it fell four floors to an unfinished basement with no doors, when I told the staff they simply acknowledged it.
It is not close to anything, no restaurants, so you are forced to pay the $30 per meal price.No one smiles at you or is friendly. Terrible. The entire Canadian Education fair was there, and each guest reported similar experiences. We will not be returning.
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