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“Great staff, excellent location” 5 of 5 stars
Review of Hanoi Moment Hotel

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Hanoi Moment Hotel
3.0 of 5 Hotel   |   15 Hang Can Street | Hoan Kiem Dist, Hanoi 10000, Vietnam   |  
Hotel amenities
Ranked #21 of 506 Hotels in Hanoi
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
“Great staff, excellent location”
5 of 5 stars Reviewed April 26, 2014

We wanted a nice, clean, affordable hotel In the old quarter of Hanoi. The staff were friendly and couldn't be more helpful. Nothing was too much trouble. The rooms are small but functional. Try the nearby Little Hanoi restaurant. It went down a treat with a 4 members of our family.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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770 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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Dhaka City, Bangladesh
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 26, 2014

An absolutely recommendable hotel right within the Old Quarter of Hanoi. We were very impressed by the warmth and the hospitality of the staff at this hotel. Very helpful in recommending places to visit and making reservations for trips and restaurants. Staff also booked the trip to Halong Bay, which was perfectly organised. Flawless.
Breakfast is a la carte, and wonderful. You can choose and have what you want, fruit is freshly squeezed.
Rooms are small but very comfortable, and even have a laptop. You don't find that a lot. Although there is no noise from the busy streets, rooms are not soundproof in the sense that noise from the corridor and the kitchen might disturb you in the morning.
For the rest, I could not say anything else than that it's a highly recommendable hotel if you want to explore Hanoi for a couple of days.

I really appreciate the facility to store your luggage when you go on a 2 or 3 day excursion, like in our case Halong Bay.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
2 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 24, 2014

I was in Vietnam for 16 days visiting Hanoi, Sapa and Ha Long Bay using Hanoi Moment Hotel as my base.
I have to say this is one of the best hotels I have ever stayed. Small and cozy with very friendly and efficient staff at the front office as well as the Cafeteria.
I really feel well taken care of and feel very much at home. Every little thing that I want was efficiently taken care of with beautiful smiles.
Surprisingly, when I met my sister and brother in law in Malaysia they too speak very highly of Hanoi Moment.
Will definitely stay here again and see all the beautiful people of this hotel.

Room Tip: Centrally located at the Old Quarter with easy access to most tourist spots. Rooms are clean and bea...
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melb Australia
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 23, 2014

We were very happy we picked this hotel the staff were very good and it is well managed.
The rooms are small but clean and cool and cheap.
The location in the old quarter is excellent you can walk to the lake and and we even walked to the cathedral and Hoa Lo prison without being too tired.
At night you can visit Beer Hoi junction just a 10 min walk through the old quarter its fantastic.
The con siege Tom is a good bloke and he will help you if you need anything.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2014

Hotel is in central location. Airport transfer was good. The staff are amazing they were so friendly and accommodating nothing was too much trouble. Best customer service we've ever received from a hotel. Rooms bit small but had everything you needed even a laptop. Definitely recommend this hotel. The overnight boat trip to halong bay they arranged was brilliant.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2014

We stayed 3 nigths in this hotel and everything was so perfect. Airport pickup was very appreciated after a long trip.

Location is great, right in the center with plenty of restaurants in the area.

The rooms are not too big but perfect size and very well equipped with nice beds, computer with good wifi, mini bar, and a clean bathroom. We had 503 & 701. 503 has a balcony which is nice to observe the busy streets at night. It can get a bit noisy in the morning but i think you can't avoid this being in the center of Hanoi. 701 is nice and quiet.

Breakfast is all you can eat and has vietnamese & continental options.

We also booked a tour with them to Ha Long Bay and everything went very well.
While we were away in Sapa, they kindly kept our bags and the very nice surprise was that our room was ready by 9am when we came back which was well appreciated after a long night in the train.

Last but not least, the staff ! They are all welcoming, helpful, kind & chatty. A real pleasure.

I can't recommand this place enough, we are delighted of our stay ! :)

Stayed April 2014, traveled as a couple
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 21, 2014 via mobile

Currently staying at Hanoi Moment Hotel and am thoroughly impressed with the staff...they are so attentive and helpful and you really couldn't ask for more. The hotel is in a great and very central location but the rooms are not noisy at night and the air con works well.
Would recommend to anybody.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Moment Hotel

Address: 15 Hang Can Street | Hoan Kiem Dist, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #21 of 506 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Moment Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
We, at the Hanoi Moment Hotel, located in the heart of Hanoi’s old quarter, are proud of our customer service and friendly staff. Our rooms are furnished to the highest standard. A décor of dark wooden furniture, charcoal and grey colours contrast with white and hints of bright colours giving a trendy modern feel. A cosy hotel run by a small team of professional and enthusiastic staff where you will experience many moments of peace, good service and a welcome smile. ... more   less 
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