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“Wonderful facilities provided by superb staff” 5 of 5 stars
Review of B&B Hanoi Hostel

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B&B Hanoi Hostel
3.0 of 5 Bed and Breakfast   |   16 Hang Thung Street | Old Quarter, Hoan Kiem, Hanoi 0084, Vietnam (Formerly Hanoi Spark Hotel)   |  
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Hotel amenities
Special Price
10 % OFF DIRECT BOOKING !
Ranked #8 of 450 Hanoi B&B and Inns
Edinburgh, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“Wonderful facilities provided by superb staff”
5 of 5 stars Reviewed March 11, 2014

Firstly the hotel; the rooms are spacious. well appointed and very comfortable. The hot water never runs out and given the miserable weather in Hanoi for our stay, we enjoyed relaxing in our room for a change.

The breakfast was superb; buffet for fresh fruit, juice and coffee/tea then menu for generous portions of things like pancakes and omelettes.

Finally the staff; every single one of them was incredibly helpful, friendly and knowledgeable. They were led by Tony, who can best be described as a benign maniac, such is his energy and joie de vivre. He was a legend; organising tours without being pushy, sorting out any problems we might have and also, upon discovering that we were on honeymoon, upgrading us in the hotel (adding flowers, etc to the room) and also on our Halong Bay tour. Cannot ask for better.

$22 per night can either be expensive or cheap for a hotel, depending on the experience had. At B&B Hanoi, it is an absolute bargain.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hostel, responded to this review, March 13, 2014
Dear Guests,

Warmest greeting from B & B Hanoi Hostel,

Thank you so much for your kindly & generous comment for B & B Hanoi Hostel on the site of Tripadvisor.com by your recently staying in Our Hostel.

We are delighted to know that you had a great time and enjoyed your staying in Our Hostel , your comment is great tips not only for Our Team and also the fellow traveller whom plan to find where is the best budget place to stay in Hanoi. We will try Our Best to maintain of Our Hostel service to ensure all of the Guests will have a good time in Our Hostel.

One more time , thank you so much for your staying with Our Hostel, i wish to have a chance to meet & serve you again in Our Hostel.

Best Warm regards,

We are your holiday .

Kevin & Hostel'Team
B & B Hanoi Hostel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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343 reviews from our community

Traveler rating
    275
    54
    9
    3
    2
See reviews for
34
133
48
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 9, 2014

I cannot rate this place high enough. Not only is the hotel wonderful and excellent value for money but the staff go above and beyond, particularly the sales manager (who from reading the other reviews I think is called Tony?) my friend and I were unfortunately sick during our stay in hanoi and he helped us immensely; he even refunded part if our halong bay trip when we had to cut it short even though he didn't have to as the actual tour operators were not doing this. The service could not have been better. The hotel in itself is great, central location for walking everywhere, clean, modern, great shower, delicious breakfast. Stay here you will not be disappointed!

Stayed February 2014, traveled with friends
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hostel, responded to this review, March 13, 2014
Dear Guests,

Warmest greeting from B & B Hanoi Hostel,

Thank you so much for your kindly & generous comment for B & B Hanoi Hostel on the site of Tripadvisor.com by your recently staying in Our Hostel.

We are delighted to know that you had a great time and enjoyed your staying in Our Hostel , your comment is great tips not only for Our Team and also the fellow traveller whom plan to find where is the best budget place to stay in Hanoi. We will try Our Best to maintain of Our Hostel service to ensure all of the Guests will have a good time in Our Hostel.

One more time , thank you so much for your staying with Our Hostel, i wish to have a chance to meet & serve you again in Our Hostel.

Best Warm regards,

We are your holiday .

Kevin & Hostel'Team
B & B Hanoi Hostel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, Canada
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 9, 2014

The hotel is in a great location within the Old Quarter and we had no trouble walking everywhere. The rooms are very clean and comfortable, and the bathroom has a large shower with an oversized shower head. There is free wifi and the breakfast is excellent- with fresh fruit, fruit juices, and hot entrees made to order.

The best part of the hotel is definitely the staff, as they constantly provided outstanding service. The moment we arrived, the front desk agent came outside to open the car door, greet us, and help us with our luggage.

Tony was excellent, and helped us book our Halong Bay Tour. Unfortunately, my friend and I were both feeling ill, so we cut our Halong Bay Trip short. Tony was so caring when we arrived back at the hotel and offered us ginger tea immediately. He also arranged a room for us at their sister hotel as B&B Hanoi Hostel was full when we returned from Halong Bay. A few days prior to the tour, Tony could see that we were not feeling well, and walked us over to the pharmacy and assisted us in purchasing some medication.

This hotel is an absolute steal at $22 per night, considering the quality of the hotel and the level of service you will receive. I highly recommend B&B Hanoi Hostel!

(I wish I could remember every staff members name to compliment them in this review, but unfortunately I don't! Everyone at the front desk was always very friendly and helpful, the breakfast server was very efficient and courteous, and the housekeeping staff were also great)

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hostel, responded to this review, March 13, 2014
Dear Guests,

Warmest greeting from B & B Hanoi Hostel,

Thank you so much for your kindly & generous comment for B & B Hanoi Hostel on the site of Tripadvisor.com by your recently staying in Our Hostel.

We are delighted to know that you had a great time and enjoyed your staying in Our Hostel , your comment is great tips not only for Our Team and also the fellow traveller whom plan to find where is the best budget place to stay in Hanoi. We will try Our Best to maintain of Our Hostel service to ensure all of the Guests will have a good time in Our Hostel.

One more time , thank you so much for your staying with Our Hostel, i wish to have a chnace to meet & serve you again in Our Hostel.

Best Warm regards,

We are your holiday .

Kevin & Hostel'Team
B & B Hanoi Hostel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 8, 2014

Room and bathroom are sparkling clean, brightly lighted. It's located in a central location which is walking distance to many of the famous tourist attractions; and surrounded by many shops, and restaurants.
The staffs really made our stay, they were welcoming, friendly & always willing to help especially Tony and Emma. Besides, Tony was also very professional and knowledgeable when arranging our tour. We would absolutely stay here again if we visit Hanoi again!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hostel, responded to this review, March 13, 2014
Dear Guests,

Warmest greeting from B & B Hanoi Hostel,

Thank you so much for your kindly & generous comment for B & B Hanoi Hostel on the site of Tripadvisor.com by your recently staying in Our Hostel.

We are delighted to know that you had a great time and enjoyed your staying in Our Hostel , your comment is great tips not only for Our Team and also the fellow traveller whom plan to find where is the best budget place to stay in Hanoi. We will try Our Best to maintain of Our Hostel service to ensure all of the Guests will have a good time in Our Hostel.

One more time , thank you so much for your staying with Our Hostel, i wish to have a chnace to meet & serve you again in Our Hostel.

Best Warm regards,

We are your holiday .

Kevin & Hostel'Team
B & B Hanoi Hostel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 4, 2014

What an incredible place to stay. The staff is extremely accommodating and full of personality. Everyone who works at B&B was very helpful in making sure that our stay in Hanoi was worth while. I would highly recommend this hotel to any one looking for a hotel for about 23$ per night.

Room Tip: There are rooms of double beds, 2 single beds, and rooms with 3 single beds. Perfect for any size gr...
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hostel, responded to this review, March 13, 2014
Dear Guests,

Warmest greeting from B & B Hanoi Hostel,

Thank you so much for your kindly & generous comment for B & B Hanoi Hostel on the site of Tripadvisor.com by your recently staying in Our Hostel.

We are delighted to know that you had a great time and enjoyed your staying in Our Hostel , your comment is great tips not only for Our Team and also the fellow traveller whom plan to find where is the best budget place to stay in Hanoi. We will try Our Best to maintain of Our Hostel service to ensure all of the Guests will have a good time in Our Hostel.

One more time , thank you so much for your staying with Our Hostel, i wish to have a chnace to meet & serve you again in Our Hostel.

Best Warm regards,

We are your holiday .

Kevin & Hostel'Team
B & B Hanoi Hostel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 26, 2014

I have never met a more helpful group of individuals as the staff at Hanoi Hostel. From recommendations for travelling to Halong Bay, Sapa or other locations in Vietnam, the front desk staff were top notch: friendly, helpful, sincere and with you every step of the way! Thank you Tony, Rubi, Jessica and Emma: you made my stay in Hanoi!

Rooms are good value for your money. Location is top notch-within walking distance of the lake but not too noisy. Breakfast was good every day.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hostel, responded to this review, February 28, 2014
Dear Guests,

Thank you for choosing to stay with us and sharing your experience at B & B Hanoi Hostel.

We are glad that you enjoyed your overall stay with u.s. Your kind endorsement about our location, rooms and staff is greatly appreciated

We are always interested in suggestions, feedback that would allow us to improve upon our service standards.

Again, thank you for your confidence in our ability to serve you and we look forward to welcome you back in the near future.

Best kindly regards,

Kevin & Hostel'Team
B & B Hanoi Hostel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 25, 2014

The staff here are professional, helpful and lovely! They are cheerful all the time and go above and beyond to help. They made our stay fantastic. The hotel itself is centrally located and is very good value for money.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hostel, responded to this review, February 28, 2014
Dear Guests,

Thank you so much for your valuable time to share your experience at B & B Hanoi Hostel on the site of Tripadvisor.com .

We are so happy to know that our hostel services are meeting of your expectation , your comment about the room , location , staff and we are really appreciated. We will maintain of our service to make sure that all of the Guests will have a great time to stay in Our Hostel.

One more time, thank you so much for you all and we do hope to have a opportunity to service you in the future.

Best kindly regards,

Kevin & Hostel'Team
B & B Hanoi Hostel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about B&B Hanoi Hostel

Address: 16 Hang Thung Street | Old Quarter, Hoan Kiem, Hanoi 0084, Vietnam (Formerly Hanoi Spark Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #8 of 450 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — B&B Hanoi Hostel 3*
Number of rooms: 9
Official Description (provided by the hotel):
The B&B has 9 rooms - including dorms and well equipped rooms with great view over the lake and city - spreading over 8 stories with a mordern elevator so guests will feel most comfortable as at home. Breakfast is served on the cozy restaurant with warm and helpful staffAll rooms at the B&B are bright, airy and well equipped with airconditioner, 65 channels LCD TV, cool fridges, safety box, IDD phone and private computer with high speed internet access. Cosy bathrooms with tubs or showers, hair dryers and accessories.At the B&B Hanoi Hostel, with our helpful and enthusiastic team will certainly make your stay in Hanoi become a real gem of your trip. ... more   less 
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