This place is far from where the action is. You will lose out on the taxi fare because the old quarters (where most of the shopping and touristy places are) is just far from it. I was expecting the hotel to at least give the guests free shuttle rides to the city and back considering that there are some taxi drivers who refuse to use the meter on tourists and would prefer that you contract with them. Oh well, never again.
Upon check in, even if I had reserved 4 months in advance, with a letter from their sales manager stating the kind of room I wanted (since we are celebrating our anniversary) they were not giving us the room i had specifically asked for. They probably thought that since I was asian they can just trick/bully me and force me to stay in a three bedroom suite. What are we going to do with three beds? Anyway, I kept repeating that I was given a confirmation for a room with a King sized bed, she kept saying there is none because the hotel was full...I did not relent and after 1 minute, she said..oh there is a room available right now...Obviously, she was keeping the room for the non-asians coz it had a good view. Talk about discrimination. I stayed for two nights and transferred to a boutique hotel in the city which treated us very well even if we were asians.
- Official Description (provided by the hotel):
- Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more less
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- Also Known As:
- Crowne Plaza West Hanoi Hotel Hanoi