Horrible: I had $200 dollars stolen from my room SAFE, which turned out to not be so SAFE. I set a trap for the next day (removed my money of course) and they came back for more. I tripled checked the lock to make sure it was locked. I brought it to the manager and owner of the hotel attention and they immediately tried to make me believe I forgot to lock it or i spent the money. I knew they would say something like that, so I took pictures to prove someone had been in the room. The manager offered me 15% off of my bill which saved me $24.50 and they gave me free airport transportation, which save me $36 dollars. You do the math! That does not make up for my $200 dollar lost.
On top of that, the towels and bed comforter had hairs on them. I spent 10 minutes the first night plucking hair from the comforter...yuke! The food was not all that great either.
The only positive thing I can say about the hotel is that the location is good. The front desk helpers tried their best to accommodate me as much as possible, however their efforts weren't enough unfortunately. This is coming from someone that is easy to please.
Anyhow, I can not recommend this place to anyone nor will I ever stay here again!
- Official Description (provided by the hotel):
- ROYAL PALACE HOTEL HANOI IS BRAND NEW LUXURIOUS HOTEL in the heart of Hanoi's historic Old Quarter. The Royal Palace Hotel is a luxurious boutique hotel that offers elegant rooms including some with views of the city and large balconies. We pride ourselves on offering the best service to our customers. Royal Palace Hotel was built from 28/01/2009 to 15/03/2010. The Royal Palace Hotel was designed and built with high architectural standards. It is among the Hanoi Old Quarter's top ten luxurious hotels and has an excellent view of Hanoi. The Royal Palace Hotel provides you with a comfortable and relaxing accommodation in well appointed rooms furnished with the latest facilities. As an added bonus, Royal Palace Hotel is currently offering a special 45% Grand Opening discount on all rooms and Free Taxi pick up at Hanoi Aiport to Hotel if you book over 3 nights (until 30th December 2011) . ... more less
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