We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Service” 4 of 5 stars
Review of Royal Palace Hotel Hanoi

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Royal Palace Hotel Hanoi to your Saves list
Royal Palace Hotel Hanoi
3.0 of 5 Small Hotel   |   18A Quan Su Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam   |  
Hotel amenities
Ranked #83 of 452 Hanoi B&B and Inns
Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent Service”
4 of 5 stars Reviewed June 12, 2013

reached there on 9 June for my 4 days 3 nights vacation. The location of this hotel is very convenient & it's within walking distance to the hot spot of Hanoi. Even thought it's not a 5 star hotel with swimming pool, but all the staff, Mr Huy, Mr Tong & Ms Lien provide a 5 star hotel's service, well done to them :) they are very helpful & friendly in answering our every single questions, helping us to booked the day tour and also taxi without additional charges, this is the extra services from them. Overall, i would stay there again if i have the chance, & would like to recommend to my friends as well

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

330 reviews from our community

Traveler rating
    175
    105
    34
    10
    6
See reviews for
41
134
51
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 4, 2013

We booked a deluxe room, but got upgraded to a room with a balcony as they had overbooked the deluxe rooms. The room was very spacious and beautifully decorated. The service at the Royal Palace is excellent, the staff are very friendly and attentive. They try really hard to make your stay pleasant.

We booked 3 nights, but ended up stayed a total of 6(with a break in between to go to Ha Long Bay). On our next stay we stayed in a deluxe room. This room was even bigger than the first, again, a very nice room.

Breakfast was included in our rate. Most days we just has cereal and fruit which was fine.

The managers, Mr. Tong & Mr. Huy are very professional, but are also very sweet people. On our last day there Mr. Tong said "very sad to see you go" and stood next to our taxi and waved as we drove off. :-)

We enjoyed our stay, and would stay here again if we were ever back in Hanoi.

From Mr. James & Krishna :-)

Room Tip: I had a look at the cheaper rooms, they have no windows, but still looked nice. So I would say go wi...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabarita Beach Aus
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2013

We spent 4 nights in this hotel at the end of a 16 day trip to Vietnam. The service which included breakfast for free everyday, was incredible and faultless in my opinion and also my partners. Aircon, internet, hot water, clean and professionally presented for a very cheap rate. The location is ideal for exploring the authentic lifestyle of nations capital. Beyond that though, the human element was the best we experienced in Vietnam, everything organised free of charge unlike other more expensive hotels we frequented. Young and enthusiastic staff. Mr Huy and his team offered an outstanding service and I would recommend any traveller to his hotel, be it for a day or a month it is well worth it.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang, Malaysia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 31, 2013

Beautiful hotel and located at strategic plan. Feel like home, as all the staffs are very attentive and friendly. Everything is walking distance. We arrived early in the morning and the manager Mr Hooi immediately arranged 2 rooms for us. Mr. Hooi was very accommodating and answered all our enquiries pertaining to Hanoi. He also helped to book Halong Bay cruise and day tour for us. My father in-law left his souvenirs bag in the van on the way back from Halong Bay. Mr. Hooi helped to contact

Room Tip: We stayed at deluxe city view room and it is very spacious
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 29, 2013

Very nice hotel, located in a busy road but very inside, the staff is superb, the room is very comfortable, We arrived one day earlier and the hotel was full, but in 3 minutes the manager found us another one near by and the their staff carried our luggage to the new hotel. The breakfast is very tasty.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 27, 2013

Hotels are about good people and great service. At the Royal Palace Hotel in Hanoi we experienced both. Mr Huy and Mr. Tong and the rest of the staff made us feel at home. We arrived at the ungodly hour of 2 a.m. but Tong was there to welcome us. Mr. Huy arranged all our tours and made suggestions on what to see and to do in Hanoi. He also arranged for our massage appointment. Mr. Tong was generous in lending us his laptop when my friend wanted to download some pictures and the PC in the room could not read her camera. Breakfast was interesting and yet yummy. Airport transfers were smooth. All in all staying at the hotel was good. Also it was near the church which is important to us.

Room Tip: rooms with view are good and higher floors
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederiksberg, Denmark
Top Contributor
305 reviews 305 reviews
116 hotel reviews
Reviews in 122 cities Reviews in 122 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed May 27, 2013

This place has a fabulous ratio between quality and price. The service and friendliness of the staff is amazing. The location of the hotel is great and the hotel is really helpful if you have any needs. One point that could be improved is the power of the wifi but it is easy to borrow that from a neighbouring hotel in your room. There are very nice cafés and restaurants in the area.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Royal Palace Hotel Hanoi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Palace Hotel Hanoi

Address: 18A Quan Su Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #83 of 452 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Palace Hotel Hanoi 3*
Number of rooms: 30
Official Description (provided by the hotel):
ROYAL PALACE HOTEL HANOI IS BRAND NEW LUXURIOUS HOTEL in the heart of Hanoi's historic Old Quarter. The Royal Palace Hotel is a luxurious boutique hotel that offers elegant rooms including some with views of the city and large balconies. We pride ourselves on offering the best service to our customers. Royal Palace Hotel was built from 28/01/2009 to 15/03/2010. The Royal Palace Hotel was designed and built with high architectural standards. It is among the Hanoi Old Quarter's top ten luxurious hotels and has an excellent view of Hanoi. The Royal Palace Hotel provides you with a comfortable and relaxing accommodation in well appointed rooms furnished with the latest facilities. As an added bonus, Royal Palace Hotel is currently offering a special 45% Grand Opening discount on all rooms and Free Taxi pick up at Hanoi Aiport to Hotel if you book over 3 nights (until 30th December 2011) . ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Asiatravel.com Holdings, Despegar.com, Hotels.com, HostelBookers, Agoda, HostelWorld, Travelocity, TripOnline SA, EasyToBook, Odigeo and Tingo so you can book your Royal Palace Hotel Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Royal Palace Hotel Hanoi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.