We stayed at Hanoi Charming 2 Hotel in August and I can easily say that it is the BEST experience of customer service I have ever received. Not just in hotels but in any sort of customer service environment.
The hotel staff helped us book our trip to Ha Long Bay almost as soon as we walked in the door and the tour company the recommended to us (Bhaya Crusies) was truly excellent.
They also recommended we only use certain taxi's to avoid scamming which was extremely helpful !
They were also always very keen to know how our day had been and seemed genuinely interested in our experience. On top of this they made us aware of things to do in Hanoi (something we didn't really know before arriving).
The experience was very personal as well, with them knowing our names (and most importantly, remembering them !), and also chatting to us when we came back about what we were doing. every single member of staff was excellent, without exception !
In terms of the hotel itself, it was very, very clean, the room was a great size with good amenities, was very close by to all of the points of interest in Hanoi and the laundry service was such good value especially compared to the other hotels we had stayed in on our trip.
I honestly cannot recommend this hotel enough and hope to be back in Hanoi at some point and I will most certainly be staying at Hanoi Charming 2 !
- Official Description (provided by the hotel):
- A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more less
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