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“Charming indeed!” 5 of 5 stars
Review of Hanoi Charming 2 Hotel

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Hanoi Charming 2 Hotel
3.0 of 5 Hotel   |   31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam   |  
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Hotel amenities
Special Offer
FREE PICKUP/ 25%OFF ROOM
Ranked #13 of 506 Hotels in Hanoi
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Charming indeed!”
5 of 5 stars Reviewed April 8, 2014

We stayed at Hanoi Chaming 2 Hotel for 2 nights in March and it was a wonderful experience. The staff went above and beyond to make our stay in Hanoi memorable and comfortable - the service was truly excellent from the moment we walked in the door and received our complementary welcome drink. We received a room upgrade at no extra charge - the room was spacious, modern and elegant. The staff organised a cab for us each time we needed one - even going so far as to walk us to the cab, open the cab door for for us and explain where we needed to go to the driver. I was really blown away by how friendly and helpful the staff were.

In addition, the hotel is in a good location in the old quarter. The hotel provided an excellent and detailed map of our surroundings with helpful tips like which restaurants in the area are good and what landmarks are nearby. The complementary breakfast was also really good. This hotel was very good value for money.

I would definitely come again and highly recommend this hotel!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,614 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
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English first
Barwon Heads, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2014

We visited Hanoi in March and had been recommended the Charming 2 by friends who had previously stayed there. What a wonderful recommendation it turned out to be. The staff at Charming 2 were fantastic and did every thing they could to ensure that we were well looked after and happy. Mary and Johnny were stand outs and hopefully we will have the opportunity to stay with them again.
The rooms were of a decent size, the beds comfortable and the bathrooms clean. The breakfasts were excellent. The location is terrific for getting out there and exploring the old quarter on foot. Very good value for money. After our long flight we were made most welcome and it was a wonderful start to a wonderful holiday in Vietnam. Thanks Charming 2. :)

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SF Bay Area, CA
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 6, 2014

I'm a solo traveler and stayed here for a total of 6 nights, although not all at once because of side trips to Sapa and Ha Long Bay. I would highly recommend this hotel. It is located in the Old Quarter and is about a 10-minute walk from Hoan Kiem Lake. The excellent hotel staff is warm and friendly and can help you with any questions or issues. Breakfasts are great. You choose from a menu but can have as much as you want. It was a good way to start the day. The rooms are clean and there are nice touches of flower blossoms in the bathroom and on the desk. I booked an Executive Double room and was happy with what I had on the 6th floor (window and light). Watch for promotions on their web site. The one I got was a free airport pickup since I stayed for three nights and booked directly via email. I was worried at first about booking directly, but I had no problems booking via email. Emails were answered quickly. It was simple and the subsequent transaction was secure. Enjoy your stay at the Charming 2!

Room Tip: I like light. There's probably more light in rooms that are on higher floors.
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  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 5, 2014

We only stayed for one night at the beginning of our holiday, then one again at the end. It was a wonderful introduction to Vietnam. It is situated right in the old quarter, a very easy walk to the lake and all the surrounding streets. The staff were incredibly welcoming, especially on our return. The accommodation is very clean, with comfy beds in nice rooms decorated in warm tones with timber finishes. Bathrooms are small but very clean and adequate. A good breakfast is served in the dining room downstairs.

Stayed April 2014, traveled with friends
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Newbury, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 5, 2014

From the moment we got to Charming 2 Hotel we were made to feel very welcome, Mr Danny and Sophie on reception were great, full of knowledge and enthusiasm-you simply dont get that in the UK.
Our room was nothing short of amazing- big, nice bathroom and sparklingly clean.
Breakfast was nicely presented and we even got freshly baked bread and pastries along with our fruit.
A lovely stay!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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brunei
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 31, 2014

This is a small boutique hotel which I personally would grade 2 to 3 star : But with a '5 star deluxe' staff !! Once again this is not a luxury boutique place.
LOCATION : In the old quarter of Hanoi at the junction of two narrow streets. The buildings around the hotel require a long overdue facelift. Next to the hotel is some sort of a bamboo sellers depot, and an old buddist temple in front.
HOTEL : Hotel is rather small, eight floors with 3 to 4 rooms per floor. Its is neat, very clean and comfortable. Single lift is more than adequate. All rooms have a desktop computer with wifi and are ensuite. We initially stayed on the 8th floor in the executive room (with an extra bed for our kid). After our trip to Halong bay, we were upgraded to the family room on the first floor. The room is much bigger, has a balcony and faced the road in front , but there were hardly any traffic noise after 8 PM. Sleep quality was good.
FACILITIES : The staff in this hotel are simply fantastic. They speak good English. From the doorman to the manager, every one is cheerful, pleasant and very-very helpful. They simply go out of the way to keep you happy and comfortable. We felt secure and at home - a very important feeling for tourists in a strange country. All rooms have Desktop computers and wifi. There is a tour desk in the foyer and a restaurant on the ground floor. The restaurant provides a simple western style or local complimentary b'fast. Lunch and dinner could be ordered from a menu at the reception and the hotel sources it from outside and serves it in your room or restaurant. If you are making overnight trips to Halong bay or elsewhere, the hotel will keep your main luggage in storage free of charge.

To Tracy, Danny, Johnny and Mary a big thank you from all of us. You guys have made that extra effort to make our holiday in Hanoi so memorable. In all our travels, even in top starred hotels, we have never come across hotel staff who are so warm, so helpful, well informed and dependable. Thank you !!!

Room Tip: Choose the family rooms. They are bigger and worth the extra 10%. They are in front have a balcony a...
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicante, Spain
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 30, 2014

Very easily one of the nicest hotels we stayed in during our Vietnam trip. The staff were always helpful, enthusiastic & polite. Mary & Tracy in particular were wonderful and should be used as models for the whole industry.

There's a reason this hotel gets such good reviews-it deserves them!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Charming 2 Hotel

Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 506 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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