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“Charming and excellent! Mr Russell & Mr John” 5 of 5 stars
Review of Hanoi Charming 2 Hotel

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Hanoi Charming 2 Hotel
3.0 of 5 Hotel   |   31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam   |  
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Hotel amenities
Ranked #11 of 513 Hotels in Hanoi
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Charming and excellent! Mr Russell & Mr John”
5 of 5 stars Reviewed October 2, 2013

We made this hotel a base for a week. Returning to it on three occasions. The staff were amazing could not do enough for us. From the manager to to the doorman the staff were ultra friendly and helpful. On one of our returns from a trip to Sapa we arrived a 5am and we were given our room with an upgrade. Cannot speak any higher regarding the service and staff. The rooms were great and the included breakfast kept us going all day. Fantastic hotel with great staff in top location and a god price.

Room Tip: Hotel does not have pool or spa.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,771 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
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Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 30, 2013

We checked in to the Hanoi Charming 2 Hotel after a 10 day tour through Vietnam staying in 4 and 5 star hotels. We did so with some trepidation due to 1) the location and 2) the three star rating but decided that we really wanted to be in the old quarter.

From the moment we arrived in our taxi (Mr Danny paid our fare within second of learning that I didn't have the correct change) until we left the wonderful staff made us feel like we had found an oasis in the craziness of the old quarter of Hanoi.

The rooms were spacious and clean and far more comfortable than many of the 4 star hotels we had stayed in. The daily fruit basket of local fruits was looked forward to and the aircon was quiet and effective. We were a little concerned about the noise from the road when we arrived but we slept like babies.

The real high point of this very charming hotel is its wonderful and welcoming staff, Mr Danny and Miss Mary went out of their way to make sure we had everything we needed from directions to printing out luggage labels, the door staff were so friendly and alert too.

I cannot recommend this hotel highly enough for an authentic experience in Hanoi's beautiful old quarter, I would be happy to return on my next trip!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bangkok, Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 30, 2013

stayed here for 6 nights in september 2013, free pick up at airport, room was very comfortable , breakfast to order , fresh and hot , plenty to choose from , room service was excellent and inexpensive , free wifi and computer in your room, all the staff were very friendly and ever so helpfull, i cannot rate this hotel highly enough, thanks again to danny, mary, sophie , linda and all of your team

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, England, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 29, 2013

Professional, friendly and helpful staff made they stay. The room was lovely (spacious, light, airy etc) and had thoughtful touches, such as fresh fruit.

The only suggestion to improve the hotel would be to update the bathrooms as given the price and standard throughout the hotel you would expect a power shower and new vanity units.

All in all, a very pleasant experience and would highly recommend to travelers to Hanoi.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wadhurst, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

Stayed at Charming 2 for 4 nights in September and could not fault the hotel. Immaculate bedrooms, clean and with everything you need. The staff were so friendly and nothing was too much trouble. They arranged an overnight trip to Halong Bay for us which was the unexpected highlight of our stay in Vietnam. Definitely would use the Charming 2 hotel again, should I ever return to Ha Noi.

Stayed September 2013, traveled with friends
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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 28, 2013

Was in Hanoi for a night before heading to Sapa the next day. The hotel management Kate and Linda made all the train ticket arrangements for me. Though it was just night & I was travelling alone in Hotel Charming,could feel the coziness and romanticism of the room with rose petals laid on the bed and all the basic necessities like PC, Wifi and a spacious Wardrobe.
The breakfast was sumptuous with servings of their local bread, fruits and menu of your choice.The waitress was very Polite and was very focused in their job.
Would like to compliment on the bellboy who accompanied me to my train cabin on the departure to Sapa (21 Sept 2100hrs). Was touched as he made an effort to carry my backpack even though it was heavy, tipped him without hesitation.
During my return leg from Sapa to Hanoi (25 Sept 0500hrs), everything was arranged nicely by the hotel management.I remembered it was raining heavily when the train reached the Hanoi station. But the hotel bellboy was already waiting for me outside the train with an umbrella. Everything went smoothly, took the hired cab to the hotel and was provided a room for hot shower upon arrival.

Overall I could feel the warmth of the Hanoi Charming 2 Hotel. The hotel reception, f&b, concierge,tour counter ,bellboy service made sure they were with you all the way.I was a great experience for my trip to Vietnam.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 28, 2013

We stayed at the Charming 2 in Hanoi for 3 nights in October 2012. What a little gem with the most friendly and service orientated staff. Always smiling and ready to help. The room was very comfortable and spotless and best of all was the computer and free Internet access. Who would have thought we would enjoy the best of modern technology in Vietnam of all places. We made the booking on the recommendation of a friend and we were not disappointed. The location is excellent, a 10 minute walk to the lake. At the end of our stay we received a small gift from one of the travel agents through whom we had booked our Halong Bay Cruise. The hotel reception staff forget to give it to us when we checked out but they took care to send it to us by airmail post. This gesture was unexpected and shows what good service the Charming 2 provides its guests. The Charming 2 definitely deserves second place on the Traveller's Choice 2013 list for the Best Hotels for Service in Asia.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Charming 2 Hotel

Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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