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“Fantastic service, great location” 4 of 5 stars
Review of Hanoi Charming 2 Hotel

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Hanoi Charming 2 Hotel
3.0 of 5 Hotel   |   31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam   |  
Hotel website
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Hotel amenities
Special Offer
FREE PICKUP/ 25%OFF ROOM
Ranked #13 of 506 Hotels in Hanoi
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Fantastic service, great location”
4 of 5 stars Reviewed November 4, 2012

Great location, nice breakfast, good value. The room was a little small but not as small as some. Overall a great stay, fantastic staff, very friendly. We would stay again. No pool unfortunately. The location is easy walking distance to anywhere in the old quarters but for $1 you can get a bike/tuk tuk to take you anywhere.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,619 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
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Fort Worth, Texas
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 4, 2012

Just to echo what others have said about the superb service and excellent value. The staff went out of their way to be helpful - exceeded exectations in providing tickets, information, suggestions and generally made the Charming 2 a highlight of our first visit to Vietnam.

The hotel is modern, clean, with large rooms and all the amenities. You will truly feel at home here. I know that the reviews read "over the top" re: service, but the service is wonderful. I, too, love it that this hotel is located a little off the backpacker/tourist center (just by a few blocks) but I felt like I got more of a "real old Hanoi" experience by staying here. I'd give it a higher rating if I could.

Room Tip: I don't know that there is a bad room to be had. Part of the family had a room at the front of...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bangkok, Thailand
Contributor
15 reviews 15 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 3, 2012

The staff of this hotel were so friendly and helpful - nothing was too much trouble. Sophie, Mary and Kate were especially helpful - anything from airport transfers, to helping organise day trips, to currency exchange, to suggestions for great places to eat. I can not thank them enough for making our stay in Hanoi a most enjoyable one. Our room was very clean and comfortable. Breakfast had many options too! The hotel is in the Old Quarters, within walking distance to the more busy shopping streets and close to many nice places to eat. I would highly recommend a stay at this hotel! It really is what it's name says ..... Charming!

Room Tip: The family room is a good size for 2 adults and a child (or 2 children)
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed November 2, 2012

I can only echo all the reviews of praise already here. The hotel is lovely - modern and comfortable furnishings, extremely clean, and an amazing value for the money. The staff speaks excellent English and is incredibly helpful with anything you may need, from booking tours to buying a SIM card. Located in the northern part of the old quarter, you get the benefit of walking through the 36 streets without the hawking and tourist-trappings of some of the backpacking areas and hotels more in the center of the old quarter. As we walked away from that hustle and bustle I found it quite refreshing to come back to the Hanoi Charming 2 Hotel as it felt more "local" and home-y.

I've stayed at the Hanoi Elegance Sapphire which was similarly excellent. Granted, many hotels in Hanoi are renovating their properties and investing into great customer service, but you will definitely enjoy your stay at the Hanoi Charming 2.

Room Tip: The Executive rooms are a bit quieter in the back.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jakarta, Indonesia
1 review
5 of 5 stars Reviewed October 31, 2012

After exiting the airport in Hanoi and having difficulty with our Visas and finding a trustworthy taxi, the reception at Charming 2 hotel was a breath of fresh air. The staff was so welcoming and we immediately felt like family. I have never posted any reviews on places I have stayed, but I felt compelled to do so with Charming 2 Hotel because of the staff. The rooms were pleasant, clean, and serviced daily. The staff at the front desk knew our names, suggested awesome places to eat, and even scheduled and purchased tickets for us to the water puppet show. All free of charge! We wouldn't stay anywhere else if/when we return to Hanoi.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Koeniz, Switzerland
Senior Contributor
41 reviews 41 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 30, 2012

We stayed in this excellent hotel several days and nights and made it our home while exploring the Northern part of Vietnam. The boys and girls did a very good job, very absolutely lovely and we feel like a big family. For 45$ we got a very clean double room (we even got a free upgrade) with yummy breakfast buffet, WiFi and your own PC in the room, locker, TV, fresh fruits, complimentary water a really nice staff. They warned us about the Hanoi taxi scam at the Airport, pick us up,organized tours, get us tickets for the water puppet show without surcharge, keep our big luggage while we were in Sapa or Ha Long Bay for free. They know the best restaurants, the cheapest beer and the nicest places to visit. Thank you for sharing your life with us! Best service you can ever get in Vietnam!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 30, 2012

These guys created a haven of fresh air in a city of chaos. we loved the city, but we loved returning to charming 2 even more! my usually shy kids were taken in by the charm of the reception staff to the point that they were able to get fully involved in conversations when we returned from our travels... this was a first for them.

The rooms were clean and comfortable, and the breakfast was above average

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Charming 2 Hotel

Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 506 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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