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“Hassle free stay” 5 of 5 stars
Review of Hanoi Charming 2 Hotel

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Hanoi Charming 2 Hotel
3.0 of 5 Hotel   |   31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam   |  
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Hotel amenities
Special Offer
FREE PICKUP/ 25%OFF ROOM
Ranked #13 of 506 Hotels in Hanoi
Sandvika, Norway
Top Contributor
70 reviews 70 reviews
34 hotel reviews
Reviews in 37 cities Reviews in 37 cities
79 helpful votes 79 helpful votes
“Hassle free stay”
5 of 5 stars Reviewed December 29, 2011 via mobile

We booked our stayat the hotel based on good reviews on Tripadvisor. We were not disappointed. The most important with an hotel is the room: we stayed in the Family suite with one double bed, one single bed and an additional childrens bed. The beds were comfortable and the room big and clean.

Amenities: Free internet allthough the signal was not so strong and the connection unstable. The computer in the room was also connected to the internet if you didn't bring your own laptop/ipad. Flat screen TV. The balcony was small and we didn't use it as it faced the street and didn't have any furniture. There is no pool in the hotel.

Service: Excellent. Free breakfast the first day while we waited for our rooms. Free fruit and vietnamese bottle of wine. Free pick up from tye airport (NB may take an hour during rush hours).

The hotel is in walking distance to the main lake but not the Old Quarter.

Overall a pleasant stay.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,614 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
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Auckland Region, New Zealand
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 28, 2011

We booked this hotel during a brief 1 night visit to Hanoi due to the Trip Advisor reviews and they are all 100% correct. The service at this hotel is so outstanding you don't want to leave! From the first welcome to the staff lining up on the footpath to farewell us, our stay at this hotel was so easy. As you can see the staff are incredibly friendly, the rooms are just what you need and you won't be disappointed. We especially liked the computer and internet available in each room. After a stay in Halong Bay we returned to the hotel to ask them to hold our bags for a few hours but instead they offered us a room, shower and fruit to refresh ourselves before our flight with no extra cost. Good luck getting that kind of service anywhere else!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2011

We stayed at this hotel for 5 days. The room was clean, inviting, and had all the amenities--even our own computer and free wireless access. What made this hotel really special, however, was the staff. They were extremely warm, funny, and competent. Their advice was excellent: we loved the dishes they suggested, the restaurants , and the sights they pointed out. The trip they arranged to Halong Bay was wonderful.

We have been raving about this hotel to all our friends back home and we would certainly stay there again. It was realy a great experience.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 27, 2011

We stayed at Charming 2 for Christmas for 5 nights. We chose it based on the reviews and everything was great. The driver picked us up at the Airport as arranged. On arrival we were greeted with a lovely welcome drink and taken to our room on 7 floor facing the street. The room is large, spotless and well equipped (mini bar, PC with internet, TV/dvd, bathrobes, slippers, etc).A complimentary bottle of wine and fruit were waiting for us. The street is noisy but the double glazed windows blocked the noise so we slept quite well.Every day the hotel left complimentary fruit in our room. The breakfast was good. Try the chicken pho (noodle soup) - delicious. There is a tour desk so if you fancy going to Halong Bay you can book it through the hotel (35 USD per person for 1 day tour; it was good but be warned it takes 3.5 to 4 hours each way). The hotel organised a lovely party for the guests for Christmas. What makes this hotel fantastic is the staff. They are all super friendly and helpful. Nothing is too much trouble. The best service we've encountered for a while. On our last day our flight was not leaving until late evening and they let us use the room in the afternoon after check-out to refresh and rest.
The location is great - old quarter but not in the crazy backpackers area of the old quarter. You can easily work (if you like walking like us) to pretty much all Hanoi sites.
In short - look no further, book it now!

Room Tip: Book airport transfer and make sure you try the silky rice rolls from the grumpy lady at Banh Cuon...
See more room tips
  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
62 reviews 62 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 26, 2011

I had one of the best stays in my life, this hotel is truly a great hotel. The staff is very friendly and extremely helpful. The rooms are super clean with all modern amenities. The hotel is located in the heart of the old quarter, it is close to many of the attractions in Hanoi. What really makes this hotel is the staff. They make you feel so welcome, it is like you are one of there friends. They remembered my name and would welcome me by my first name when I would come and go. It is little things like that makes this hotel so special. I think one of the other reviewers put it best. That all 5 star hotels should send there staff here to learn from the staff at this hotel.

Room Tip: Pay a little extra to get a room with a balcony. It is a little noisy, but the view is worth it.
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  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2011

I stayed here in December for 2 nights - Probably the most friendly and welcoming hotel I have stayed at - and for the price probably the best value.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Da Nang, Vietnam
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2011

The hotel sounded good on the website but exceeded expectations - huge luxurious room, with TV & DVD and a computer in the room with free internet access. It was spotlessly clean - probably because it was cleaned everyday during our stay. And breakfast was included, with lots of choice. The staff are lovely and friendly and very helpful. The location is perfect for walking around the old quarter. Great introduction to our Vietnam trip!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Charming 2 Hotel

Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 506 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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