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“All the staff is amazing and the hotel is nice, clean and very charming” 5 of 5 stars
Review of Hanoi Charming 2 Hotel

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Hanoi Charming 2 Hotel
3.0 of 5 Hotel   |   31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam   |  
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Hotel amenities
Ranked #11 of 513 Hotels in Hanoi
Torino, Italia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“All the staff is amazing and the hotel is nice, clean and very charming”
5 of 5 stars Reviewed April 4, 2011

The hotel is really nice, very central (in the Old Quartier, but actually absolutely not noisy), very clean.
The rooms (and I saw different rooms) are very well designed, the bathroom is new and very clean, air-conditioning, TV, DVD player and PC with Internet connection into the room.
Breakfast is very good, different possibilities... Vietnamies pho (noodle soup), fresh fruit, continental breakfast, very good vietnamies coffee. I am Italian, coffee is really important for me!
All the staff is very nice and helpful. I was very happy to stay in this hotel, and I hope to come back to visit them.

  • Stayed March 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,770 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
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English first
Albany, Oregon
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 31, 2011

Great place! We had booked Charming 1 but they overbooked, got transferred to #2. nothing bad to say!!

  • Stayed March 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 29, 2011

We booked at one of the sister hotel but there was a problem w/toilet so they arranged to take us to charming 2 hotel. At first we were worried but they showed us our room and assured us that this was a better hotel. The room was nice, new and spacious. Plus: computer in our room. Initially it had a virus but we told them and they tried to fix it and in the end ended up giving us another computer. Only minor negative was the funky smell in the bathroom which I think was due to the water. No safe in room but there is one in the reception area which we used and trusted. The hotel was nice to store our luggage when we went on our Halong Bay tour even though we didn't book the tour through them. And like other reviewers the hotel staff were one of the nicest and helpful ppl. Another plus was that you can exchange USD for VND at the hotel. Their rate was even better than the bank we spotted.

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 stars Reviewed March 29, 2011

their staffs are very friendly. They talked to us to know our needs and gave good advice on transport, foods, etc...and offered extra service e.g. helping on post service.

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 28, 2011

My family and I recently stayed in this charming hotel. I cannot rate the staff highly enough, they are the most delightful and friendliest that I have ever had the pleasure to know. The smiles and welcome are genuine and nothing is too much trouble. The hotel is situated in the Old Quarter and it is pretty much short walks to the lake and the three level market with all the main shopping streets in between. After two nights, we all went to Sapa and returned on the overnight train and I couldn't wait to get back to this hotel. They opened up very early for us,approx 5 a.m., and assisted us with our bags and rooms, which I wouldn't expect one would expect in too many other hotels. Again, the lovely manager and the staff at reception, and the porters, are wonderful and I recommend highly for excellent quality for lower price.. 5 STAR SERVICE.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Apeldoorn, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2011

All the staff members were extremely friendly, helpful and service-oriented. They gave a lot of attention to every guest. When we came the second time to this hotel, after a week-trip, the staff welcomed us by our name. They take the time to chat with the guests and are eager to answers their questions, to help with airport pickup and with the organizing of tours.
Miss Loan speaks fluently English and is very kind. We appreciated her excellent travel-tips and her extra help when she managed to make a backup of our precious photo’s.
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The breakfast was an extensive buffet with Eastern and Western food.
The room was clean and spacious, including a DVD-player and an own computer with internet.

Good value for money! We truly loved staying here !!!

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
1 review
5 of 5 stars Reviewed March 28, 2011

This little charming little hotel is very new and the first of my vietnam city stay-in which impressed me greatly. The hotel staff were very friendly and helpful. They picked us up at crazy hours like 4am, allowed us to check-in early to have a catchup sleep and provided us with 2 breakfast with no added charges!
They even gave us a complimentary basket of fruits with a bottle of wine and they celebrated a birthday of a fellow hotel guest.
The only qualms I have (which is probably my own lack of direction) is I have to think twice when I step out of the hotel to go to my destination which one of the staff even proactively walked out of the hotel to help me, noticing me standing and searching for directions for too long.
The bed was ultra comfortable, which managed to offset the ever-horning of vehicles of Hanoi and I definitely caught back plenty of sleep there.
Thumbs up to the people and the services plus the great amenities at a an affordable prices which was totally unexpected.

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Charming 2 Hotel

Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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