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“Excellent service, nice staff, good room” 5 of 5 stars
Review of Hanoi Charming 2 Hotel

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Hanoi Charming 2 Hotel
3.0 of 5 Hotel   |   31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam   |  
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Hotel amenities
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FREE PICKUP/ 25%OFF ROOM
Ranked #14 of 506 Hotels in Hanoi
Apeldoorn, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent service, nice staff, good room”
5 of 5 stars Reviewed March 28, 2011

All the staff members were extremely friendly, helpful and service-oriented. They gave a lot of attention to every guest. When we came the second time to this hotel, after a week-trip, the staff welcomed us by our name. They take the time to chat with the guests and are eager to answers their questions, to help with airport pickup and with the organizing of tours.
Miss Loan speaks fluently English and is very kind. We appreciated her excellent travel-tips and her extra help when she managed to make a backup of our precious photo’s.
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The breakfast was an extensive buffet with Eastern and Western food.
The room was clean and spacious, including a DVD-player and an own computer with internet.

Good value for money! We truly loved staying here !!!

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,624 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
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English first
Singapore, Singapore
1 review
5 of 5 stars Reviewed March 28, 2011

This little charming little hotel is very new and the first of my vietnam city stay-in which impressed me greatly. The hotel staff were very friendly and helpful. They picked us up at crazy hours like 4am, allowed us to check-in early to have a catchup sleep and provided us with 2 breakfast with no added charges!
They even gave us a complimentary basket of fruits with a bottle of wine and they celebrated a birthday of a fellow hotel guest.
The only qualms I have (which is probably my own lack of direction) is I have to think twice when I step out of the hotel to go to my destination which one of the staff even proactively walked out of the hotel to help me, noticing me standing and searching for directions for too long.
The bed was ultra comfortable, which managed to offset the ever-horning of vehicles of Hanoi and I definitely caught back plenty of sleep there.
Thumbs up to the people and the services plus the great amenities at a an affordable prices which was totally unexpected.

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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KL
1 review
5 of 5 stars Reviewed March 27, 2011

Located in center of Old Quarter with easy access to all the tourist spots.
Friendly and helpful staffs, special thanks to Lana for all the arrangement upon our arrival.
We've stayed 4 nights in this hotel, we booked Superior initialy but was given Junior Suite, Family Suite and Deluxe due to room availability.
I would recommand this hotel because the hotel staffs really understand and know the traveller needs.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 26, 2011

The staff is very helpful. The wifi connection works.
The bedroom are very well equipped with a PC and a DVD.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stillwater
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 26, 2011

The staff is terrific, buffet breakfast has new offerings daily.
This new hotel, sister to Charmin is superb . We were originally booked into Charming but they were full so we were offered Charming 2. This hotel is a 3 star but seems more like a 5!
we own an upscale b&b in the US and are quite picky.
charming 2 has a staff to die for, rooms that are great and centrally located.
Can not say enough for this aptly named hotel.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Adelaide, Australia
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 24, 2011

Located in the central part of the old Quarter in easy walking distance of Hanoi station and Hoan Kiem Lake, this small hotel has been newly renovated and we were told only opened for business two months before our visit.
The manager is very attentive and most of the staff are younger people, very keen to impress and assist their clients.
The rate of $US35 (including a substantial buffet breakfast) is excellent value and we believe very competitive with similar hotels in central Hanoi.
While our room was a little small to accommodate the new double bed, desk with computer, TV and associated furniture, the room and bathroom were spotless and all fittings worked well. The bath robes were a nice touch and totally unexpected.
The hotel has a lift and there is a safe for valuables in the room.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas
1 review
5 of 5 stars Reviewed March 21, 2011

I have been traveling to Hanoi for the last 18 months. I've had the chance to stay at some of the nicest, internationally operated 5 star hotels like the Sofitel Plaza, and some of the nicest 4-5 star hotels like the Fortuna... but my experience at the Hanoi Charming Hotel has to be my most memorable and... sweet... experience so far. The staff makes all the difference! From the moment I arrived I was treated with kindness, respect and a helpful attitude. While in so many ways this describes my experience in Vietnam all together, it was taken to the next level at the Charming. During my second 3 night stay (yes, I am already a repeat patron), the staff found out I wanted to learn to cook Vietnamese food; they went to the market and brought everything back for a feast and let me help in the kitchen. The spring rolls were amazing, as was the company of my new Australian friends who were staying at the Charming and joined in the festivities; but the best part of all was the owner's willingness to let his entire staff (even the new bell-boy) join me at the dinner table while he sat upstairs to take care of business. He later joined us and we enjoyed a beer (or 6) together. It said a lot about the man and gave me insight into why the staff functions so much like a family... a family they want you to join and enjoy. I will recommend the Charming to anyone looking to really experience Vietnam and its most valuable resource - its warm, kind people. I look forward to my next stay at the Charming!

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Charming 2 Hotel

Address: 31 Hang Ga Str. | Hoan Kiem, Hanoi 1000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 506 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Charming 2 Hotel 3*
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more   less 
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