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“Great Value for Money” 5 of 5 stars
Review of Hanoi Symphony Hotel

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Hanoi Symphony Hotel
2.5 of 5 Hotel   |   01 Hang Hom street, Old Quarter, Hoan Kiem | Hoan Kiem, Hanoi 84-4-3938 1788, Vietnam   |  
Hotel amenities
Ranked #38 of 513 Hotels in Hanoi
truckee, california
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Great Value for Money”
5 of 5 stars Reviewed March 16, 2013

I stayed at the Symphony Hotel with my daughter and grandson. We arrived way early in the morning just to leave our some of our luggage as we were off on a trek elsewhere in Vietnam and would not be staying with them until our return. We were offered to take showers if we wanted and were given breakfast. The staff could not have been more helpful in so many ways. The rooms were amazing for the amount one pays they even have computer in them. It was a pleasure to stay there. Also the location is very good. The staff are very friendly and helpful and can answer just about any questions one may have about the area. They even called to get movie tickets for my daughter and grandson who were leaving a day after me. You will be happy you chose the Symphony

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaNoiSymphony, General Manager at Hanoi Symphony Hotel, responded to this review, July 29, 2013
Dear Mrs. Kindy12,
I really appreciate that you spend so many time to write such a long and detailed review. All your comments are precious for us to learn and try harder. Indeed, our staff is good at communication and always try the best to serve all our customers. They are also doing their best to practice for better services. I'm glad that you were satisfied with that.
Hopefully you will come back in the near future. I'm sure that a new professional team will welcome you.
Best regards,
Cuong Cao
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
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English first
The Hague, The Netherlands
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2013

The location is superb, right in the middle Hanoi.
The staff was friendly and helped us tremendously when we had to return to home due to unforeseen circumstances. Before that they helped us by booking a trip and we could also spend the night in Halong bay and return to the hotel afterwards for the rest of our booking.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaNoiSymphony, General Manager at Hanoi Symphony Hotel, responded to this review, July 29, 2013
Dear Ms. Kirstenhuner,
We always do our best to bring our guest the most convenience. Let come back in the near future and stay with us for longer time so that our staff can serve you and recommend more other amazing places in beautiful Vietnam!
Thanks and best regards,
Cuong Cao
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2013

This hotel was a pleasure to stay in. The rooms are lovely - we were upgraded to a deluxe room free of charge and had a free breakfast as we arrived early in the morning. Staff are happy to help with whatever you need.
When we arrived back in Hanoi after a trip to Sapa at 4.30am, they welcomed us back even though our room for the next night was elsewhere! They gave us an empty room for a few hours to freshen up and also free breakfast - which was the nicest we had had anywhere else we stayed. Such yummy pancakes!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaNoiSymphony, General Manager at Hanoi Symphony Hotel, responded to this review, July 29, 2013
Dear Mr. ARWinds,
It’s so great that you really enjoyed your stay in Hanoi Symphony hotel with good breakfast and wonderful service with nice staff. Let's come back in the near future and our team will serve you with our warmly hospitality so that you should not miss in Vietnam!
Best regards,
Cuong Cao
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2013 via mobile

Loved this hotel. The staff were really friendly and helpful. Our room was upgraded to deluxe for free which waa great!!Bbreakfast was yummy - especially the pancakes!! The elevator was a welcome suprise!! Only downside was the noise from outside - woken up by titanic screeching out over Hanoi!! Definitely recommend Symphony.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaNoiSymphony, General Manager at Hanoi Symphony Hotel, responded to this review, July 29, 2013
Dear Ms. AmeliaRussell,
On behalf of Hanoi Symphony hotel, I would like to send you our truly thanks for your response with many kind of beautiful words. Your happiness and satisfaction are huge motivation for all of our team work better and better day by day.
I really hope that in the near future we will see you again in Vietnam!
Thanks and best regards,
Cuong Cao
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Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 25, 2013 via mobile

My partner and I stayed for almost a week at Symphony Hotel.
The staff and friendly and helpful. We booked our trip to Halong Bay through them also and were very pleased with the quality of the service.
We had room 302 - which is by far the best double room we saw. 202 is a double but has a bed made out of a foam square which is not suitable for sleeping on. 402 is the best singles room we saw.
We moved around a lot hence seeing all the diff rooms!
The location is ideal and breakfast is included.
I would recommend symphony to anyone traveling to Hanoi.
Thank you to the team for such an enjoyable stay!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaNoiSymphony, General Manager at Hanoi Symphony Hotel, responded to this review, July 29, 2013
Dear Ms. Georgie_eliza88,
Firstly, I would like to send you truly thank for your comment on our website with many kind of words. We are very glad when read that your are “very pleased with the quality of the serve”. It is really a strong motivation for us work better than ever.
Secondly, it is great to hear from you were satisfied with our room, our hotel location and our breakfast.
The success of Hanoi Symphony hotel’s business is determined by the enjoyment of all our customers. We regard your comments with the highest importance. We look forward to see you again in your travel to Vietnam. If you wish, please don't hesitate to contact Hanoi Symphony hotel. We always welcome you!
Best regards,
Cuong Cao
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Sydney
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 20, 2013

Glad to find all the reviews I have read before coming to this hotel are true. Mr Cuong goes out of his way to provide commendable service. We booked our Sapa and Halong Bay tour through the hotel and thought it was funny when he did not want any money until the end of our stay. Stayed 4 nights in total in between our tours and our bags were stored safely and each time we came back from our tour, there was a room ready for us. Very grateful and happy. Thank you again to Mr Cuong, Ms Van and the others..

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaNoiSymphony, General Manager at Hanoi Symphony Hotel, responded to this review, July 29, 2013
Dear Ms. Judy W,
It is so glad when I read your feedback. Many thank you for writing a comment which has many such beautiful words that I can not talk loudly for our staff know about that. Your comment is the best motivation for all of staff in Hanoi Symphony hotel to work better. Everybody is happy when they know about your comment, especially Ms. Van and me who feel very great because the customers remember us again. We look forward seeing you in Vietnam as soon as possible!
Thanks and best regards,
Cuong Cao
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battambang, Cambodia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 15, 2013

Great location, clean and comfortable rooms and great value. But best of all: super-friendly staff! They allowed us to use a shower after coming back from Sapa via night train 5 days after we checked out and even served us a free breakfast! Amazing! Thank you so much!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaNoiSymphony, General Manager at Hanoi Symphony Hotel, responded to this review, July 29, 2013
Dear Derdirk86,
Thank you for taking time to write great review about our hotel on Tripadvisor. We are really happy because you satisfied with our service. Our thanks is our encouragement to try our best to serve our customers better and better.
We look forward to your next trip to Vietnam and we hope to have another chance to serve you at our hotel.
Best regards,
Cuong Cao
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanoi Symphony Hotel

Address: 01 Hang Hom street, Old Quarter, Hoan Kiem | Hoan Kiem, Hanoi 84-4-3938 1788, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #38 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hanoi Symphony Hotel 2.5*
Number of rooms: 12
Official Description (provided by the hotel):
Hanoi Symphony Hotel is situated in Hanoi's historic Old Quarter, a 5 minute walk from scenic Hoan Kiem Lake and the Opera House. It offers modern rooms with free Wi-Fi. Air-conditioned rooms at Hanoi Symphony feature satellite TV and an in-room safe. A refrigerator and hairdryer are also provided. The Hanoi Symphony Hotel has travel desk to help guests with trip planning. There is a business center available and laundry service is provided. Guests wishing to eat in can do so at the Hanoi Symphony's restaurant and cafe. Hanoi Symphony Hotel is 10 minute walk from Ho Chi Minh Mausoleum and Van Mieu. It is approximately a 40-minute drive from Noi Bai International Airport. ... more   less 
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