We started our vacation in Hanoi and booked this hotel in advance. The location of the hotel is perfect, in the old quarter en just a short walk from Hoan Kiem Lake. The rooms are clean, the airconditioning is perfect and the beds are great.
But what really makes this hotel worth wile is the excellent service of the manager en staff of the hotel. They can give you information about the city, they made reservations in restaurants for us and arranged taxi's (and made sure that the taxi drivers would not rip us off). We also booked a trip to Ninh Binh with them en we loved it. They also were really honest about everything. We wanted to do the trip on monday, but he said he could only book that trip with an agency he didn't like that much (he would make it cheaper then). We decided to book the trip on tuesday and it was everything we hoped for!
We left for Hue 4 days later, but we came back to Hanoi at the end of our trip and decided to come back to this hotel again! We arranged it via e-mail and we really loved coming back here, the people are so nice! We actually booked the Halong Bay trip with them as well (also a nice cabin at the top floor, far away from the engine, trip was great!). There was a slight problem on the trip (we had to wait somewhere for 30 minutes without knowing why and the tour guide was gone) and told the manager about it when we came back. So he called the tour agency and made sure that something like that may not happen again and the tour agency offered to pay our taxi to the airport. It was really a nice gesture, something you don't see so much in Vietnam (they tend to blame someone else when there is a problem).
We really want to recommend this hotel. If we ever come back to Hanoi, we go back to New Century Hotel!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.