We stayed in Art Hotel Hanoi for 2 nights during our 11-day trip in Vietnam. Although Hanoi is not our favorite place in Vietnam, this hotel certainly made our stay more pleasant. I love to stay here again next time.
Hotel is located in the Old Quarter where you can walk to Hoan Kiem Lake in about 10 mins. There are plenty of street food stalls and restaurants nearby. We very much enjoyed the food from the restaurant which is just next to the hotel.
They are always friendly with a big smile, make you feel you are always welcomed. Check-in & check-out is fast. The staffs are really efficient and give you no worry.
We stayed in the "quiet" room which is actually at the back of the building. I suggest not to choose the room "with city view" as the streets of Hanoi area always busy and noisy.
Room is small but given the fact that most buildings in the Old Quarter are indeed small. The room is clean and gives you everything you need, mini-bar, big TV, free Wifi, comfortable bed. We are satisfied with what's provided in the room.
Breakfast is great too. It's simple, fruit, bread and eggs. And it's very delicious.
One minor thing that would make the experience less perfect:
We booked a hotel pick-up from the airport prior our arrival. But there was no one waited for us when we arrived. I have to called the hotel and make sure that they did indeed had our booking and had sent the driver. The driver finally showed up, and with another English-speaking woman. It's kind of weird but the woman knew my name and said the hotel sent her. So we got in a car and finally arrived to the door of the hotel.
Our flight didn't arrive early and I expect the driver should be waiting for us upon our arrival.
The hassle made us wait in the airport arrival hall for almost 30 mins.
I guess it can happen anywhere for any hotel. Overall, this is a great place to stay in Hanoi.