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“Great staff” 4 of 5 stars
Review of Art Hotel

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Art Hotel
3.0 of 5 Small Hotel   |   65 Hang Dieu,Phuong Cua Dong,Quan Hoan Kiem,Hanoi, Hanoi 1000, Vietnam   |  
Hotel amenities
Ranked #57 of 430 Hanoi B&B and Inns
Kingston-upon-Hull, United Kingdom
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
68 helpful votes 68 helpful votes
“Great staff”
4 of 5 stars Reviewed January 30, 2012

Spent 5 nights here and must compliment Chris and the girls on the reception desk for their friendliness and helpfulness during our stay. The hotel location is very well placed within the old quarter with decent eating places all around. Breakfast was from a set menu and was good quality. Room quality (rear facing room with small window) was ok although a little noisy from the lift operations
We booked our trip to Halong Bay (Dragon Pearl 3) and was very happy with the experience.

Room Tip: Book high level r oomto keep the noise down - Hanoi is one noisy city!
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
Nha Trang, Vietnam
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 29, 2012

I thought thís was a bit expensive compared to other hotels in Hanoi and vietnam in general, but after being in vietnam for 3 weeks i now understand why. Amazing staff, extremely clean, rooms done every day, good shower, breakfast included, and they could not do enough to help you in whatever you needed. Also good location and we stayed on the top floor and it was the least noisiest hotel we stayed in in vietnam.

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 26, 2012 via mobile

Chris, Suot and the staff at Art Hotel were great. Only criticism is the hot water not being consistent. A shame when all you want is a nice hot shower!
Otherwise, super friendly and helpful and went out of their way to organize our day trips while in Hanoi.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 20, 2012

Art Hotel is a little gem in the hectic and chaotic Old Quarter. Also it is just 5 minutes walk from the High Street district which makes it a perfect location for shopping.
The staff is friendly but also professional, rooms are clean and spacious, furniture has style with a Japanese touch and the bathroom is much more than I expected with an extralarge glass panelled shower!Also some daily complimentary fruit is offered in each room.Other free services include breakfast, wireless and 3 inet places.Also rooms are quiet ( maybe the second floor not so much as it is close to the kitchen ) but I stayed also at the 4th floor and I could sleep well and faraway from Hanoi soundtrack (a blend of high volume noises...)
In the jungle of Hanoi mid range hotels this hotel definitely stands out and I would definitely like to go back!
Silvia (Italy)

  • Stayed January 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 19, 2012

I would definitely recommend Art Hotel to everyone. The rooms are clean and wifi is available on every floor with perfect reception and free of charge. The staffs speak perfect English and they really go out of their way to help you. They're always smiling and they always answer my questions patiently! It's great to know that when you get into trouble (e.g. the notorious taxi scams, trouble with booking a tour, questions on what to eat etc), there are someone that you can call/ speak to. They would offer services before you open your mouth to ask - e.g. my boyfriend and I had to check out the hotel to join a 3-day Halong Bay tour and check in again when we got back to Hanoi. Before we even thought about it, the reception offered to store our big luggage at their storage pending out return! When I inquired about the water puppet show, they were also kind enough to send someone down the theatre to buy tickets for us without extra charge! Also, as we needed to check out very early on the day we left, they even offered to pack some breakfast for us to bring on the way!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 16, 2012

My wife and I stayed here for 2 nights toward the end of our Vietnam tour. Great central location for touring. After a few hostels in the south of Vietnam, this was like staying at the Ritz for a reasonable price. Foremost, the room was clean which is always the most important for us. From the moment we walked in the door we were impressed with how attentive, polite and service-oriented the staff were. They went out of their way to help us. We were so tired our first morning there that we slept through breakfast. So the staff arranged for a traditional Vietnamese breakfast to be delivered to us at the hotel. Wow. They helped us with tour arrangements, cab back to the airport, etc. etc. I highly recommend Art Hotel. Thanks guys.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jinju, South Korea
Top Contributor
84 reviews 84 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 14, 2012

Stayed here over Christmas 2011. I live in the outskirts of Hanoi, stayed here to be closer to the attractions while family visited. The staff was excellent. They took care of us in every way they could, answered questions, gave directions, everything. The hotel itself is a little older, the floors in the rooms were worn, but the rooms were clean. We really enjoyed our stay and would stay again.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Art Hotel

Address: 65 Hang Dieu,Phuong Cua Dong,Quan Hoan Kiem,Hanoi, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #57 of 430 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Art Hotel 3*
Official Description (provided by the hotel):
Welcome to Hanoi Golden Art Hotel Hanoi.We are team of young, professional and enthusiastic staff who are old hands at the hotel industry in Hanoi. Our desire is to give you a real home on your road: Cozy, warm and familiar, everything you want and need is available at your fingertips.How about our boutique hotel? Offering a sanctuary of comfort while on the road, Hanoi Golden Art Hotel Hanoi is a 35 room cozy hotel is located in Hanoi’s historic Old Quarter. With 4 different room types and a warm friendly environment with plenty of charm, chic design, modern comfort and modern facilities.All 35 rooms offer a genuine experience of sophistication with "Hanoi Golden Art Hotel Hanoi My Bed",European amenities, LCD television, complimentary in-room wireless internet access, daily newspaper, fully-stocked mini-bar and nightly turn down service. ... more   less 
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