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“Great customer service” 5 of 5 stars
Review of Art Hotel

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Art Hotel
3.0 of 5 Small Hotel   |   65 Hang Dieu,Phuong Cua Dong,Quan Hoan Kiem,Hanoi, Hanoi 1000, Vietnam   |  
Hotel amenities
Ranked #57 of 450 Hanoi B&B and Inns
Jinju, South Korea
Top Contributor
106 reviews 106 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
“Great customer service”
5 of 5 stars Reviewed January 14, 2012

Stayed here over Christmas 2011. I live in the outskirts of Hanoi, stayed here to be closer to the attractions while family visited. The staff was excellent. They took care of us in every way they could, answered questions, gave directions, everything. The hotel itself is a little older, the floors in the rooms were worn, but the rooms were clean. We really enjoyed our stay and would stay again.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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511 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 13, 2012

We stayed at the Art Hotel for 3 different periods for a total of 5 nights. The staff were very helpful and friendly. They helped us arrange water puppet tickets and provided good restaurant recommendations. The hotel is conveniently located in the old quarter of Hanoi and walking distance to the lake. Easy access to public transport and major amenities such as shops, restaurants and cafes. The rooms were reasonably sized and clean with free wifi access. A choice of cold and hot breakfast was provided daily which was good and included in hotel rates.
Overall and excellent stay and we would definitely recommend this hotel to friends. We would also stay in this hotel again if we were returning to Hanoi.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICHMOND HILL
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 12, 2012

We loved everything about this hotel! We stayed here 2 nights in a Deluxe Quite room and then one night in a standard room.
As soon as we arrived, they gave us a free upgrade to a suite and we were offered a hot beverage and fresh fruit, then shown to our room and explained all the features. Everything we needed was taken care of - ordering taxi, taking care of our luggage after we checked out, information about the city/train/tickets/tours/where to buy things/where to eat, etc.. Breakfast was delicious, with many options. This hotel has an elevator, which makes it easier. Some rooms have windows facing the street, and others just have thin windows facing the alley without much light (but this is common in Vietnam). Hot shower, tea kettle, free wi-fi, flat screen tv, bathrobes are some of the features. Rooms are clean and beds are comfortable.
The best part was the staff; all very courteous and helpful. They even sent us fresh fruit to our room! The best service we ever had. Mr. Chris, the manager and his staff take care of anything you need. This hotel is recommended to anyone wanting some pampering at a very-very reasonable price. It is close to all main attractions all within walking distance - the lake, Ho Chi Minh mausoleum, Lenin park, old quarters, etc.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport, United Kingdom
Top Contributor
96 reviews 96 reviews
48 hotel reviews
Reviews in 52 cities Reviews in 52 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed January 12, 2012

Stayed here for 3 nights Jan 2012, I booked on the strength of the reviews on TA and was very pleased with my choice. For a capital city I was quite surprised at how inexpensive it was and how much they include in the package.
The staff are exceptional and use first name terms to make you feel welcome, on arrival they provide you with a welcome drink and show you the hotels facilities and your room. Nothing is too much trouble and the hotel has a very nice atmosphere.
The rooms are great and the beds are surprisingly big, everything is provided in terms of luxuries ie bath robes-toiletries-water-fruit etc etc and makes for a very comfortable stay.
The breakfast is comprehensive, providing both fruit and a cooked menu with fresh coffee and a delicious water melon fruit juice. Daily English newspapers are available FOC and decent street planners make your navigation of Hanoi very simple.
The only critism I can make is that the hotel needs a few little maintenance issues sorting- my shower seals were loose which caused soaking to the floor and the shower head spray was all over the place, however im sure that these things are constantly being looked at and of a temporary nature.
Overal l- highly recommended - you wont be dissapointed

Room Tip: Front facing rooms will have some natural light - rear ones don't
See more room tips
  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 10, 2012 via mobile

Loved this hotel; staff were so friendly and considerate, they really valued our business. No tired old buffets here but good, honest fresh food for breakfast served with a smile. What a difference it makes!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 7, 2012

We loved our stay at the Art Hotel. We spent two nights in a family room and 4 in the deluxe. Both rooms were excellent, and although on the street, with double glazing there was no problem with street noise. Everything was spotlessly clean and both rooms gave us plenty of room to spread out.

The staff were the jewel in the crown. From the moment we stepped in the front door we were part of the family. Mr. Chris, Mrs. Lan and Ms. Yip were extraordinary, and nothing was too much trouble for them or any of the other staff.

The location of the hotel is fabulous for exploring the old city and most sights are easily accessible on foot. Once again staff were only too happy to assist us with directions to anywhere we wanted to go.

The trip they arranged for us to Sa Pa was also extraordinary and met all of our expectations, even though we elected to stay in a hotel not usually used by the Art Hanoi. Mrs. Lan even phoned on the day we were to leave to ensure that all arrangements were in place for us to return to Ha Noi.

We would definitely recommend the Art Hotel Ha Noi to anyone visiting Vietnam.

Thanks to the team, you helped make our time in Vietnam unforgettable.

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marne-la-Vallee, France
1 review
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 5, 2012

This hotel deserves all the praise it gets for comfort, service and location. For a hotel in the centre of a city, we didn't find it ridiculously expensive either. We loved it for three reasons:
1 - No hidden prices at all
2 - The stuff showed so much warmth and friendliness to guests that's usually unseen in city hotels.
3- We didn't have to go far for great restaurants, it's so well located that you barelyhave to get to the and of tre stress to find a plethora of choices. This's exellent little hotel with exellent stuff, thanks for Martin, Phuong and Chris.. Thanks for all...
Highly recommended . I would definitely stay here again

Room Tip: deluxe with view
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Art Hotel

Address: 65 Hang Dieu,Phuong Cua Dong,Quan Hoan Kiem,Hanoi, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #57 of 450 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Art Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome to Hanoi Golden Art Hotel Hanoi.We are team of young, professional and enthusiastic staff who are old hands at the hotel industry in Hanoi. Our desire is to give you a real home on your road: Cozy, warm and familiar, everything you want and need is available at your fingertips.How about our boutique hotel? Offering a sanctuary of comfort while on the road, Hanoi Golden Art Hotel Hanoi is a 35 room cozy hotel is located in Hanoi’s historic Old Quarter. With 4 different room types and a warm friendly environment with plenty of charm, chic design, modern comfort and modern facilities.All 35 rooms offer a genuine experience of sophistication with "Hanoi Golden Art Hotel Hanoi My Bed",European amenities, LCD television, complimentary in-room wireless internet access, daily newspaper, fully-stocked mini-bar and nightly turn down service. ... more   less 
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