We spent a month traveling in Vietnam. Art Hotel was one of the best in terms of value and friendly, helpful staff and service. The hotel is well managed and rooms are clean with everything you need. Mr Chris and his staff made us feel welcome an we're very helpful when we were overcharged by a taxi driver. They went out of their way to contact the taxi company and make a report and we found a refund of the ripped off fare when we returned to the hotel.
Bookings were made for us for the junk trip to Halong bay and we were even assisted with onward bookings to another hotel in Sapa. The hotel staff bothered to use our names when we were greeted every day and were great in advising us about places to go without ever being pushy about tours etc. the hotel even had a free Xmas party for guests on Xmas eve. It was a nice opportunity to interact with some very nice Vietnamese people.
We thoroughly enjoyed our stay at the Art Hotel and would definitely stay there again if we return to Hanoi. Thanks Mr Chris and staff for making our stay in Hanoi a pleasant experience. don't change a thing. You are doing a great job!