We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Better Than Excellent!” 5 of 5 stars
Review of Art Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added Art Hotel to your Saves list
Art Hotel
3.0 of 5 Small Hotel   |   65 Hang Dieu,Phuong Cua Dong,Quan Hoan Kiem,Hanoi, Hanoi 1000, Vietnam   |  
Hotel amenities
Ranked #57 of 450 Hanoi B&B and Inns
Cherry Hill, New Jersey
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
“Better Than Excellent!”
5 of 5 stars Reviewed December 30, 2011

Is it possible to rate this hotel higher than excellent? My daughter and I stayed here the third week in December. First, the staff is excellent, friendly, and always there to help you. The rooms are spacious, clean and plenty have of hot water. Chris, the manager went out of his way to assist my daughter who was suffering from a severe cold. He offered to take me to a pharmacy to assist me in getting medication. He called a doctor at the Hanoi Health Clinic and set up an appointment for my daughter. I can't say enough great things about this hotel. They also arranged a wonderful overnight tour to Halong Bay. When it was time for us to leave by train, they sent an employee with us to see that we got on the correct train! This hotel deserves to be #1 on Trip Advisor's list of hotels in Hanoi.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

511 reviews from our community

Traveler rating
    412
    87
    8
    4
    0
See reviews for
78
213
78
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
singapore
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 30, 2011

We stayed at Art Hotel, Hanoi and were very impressed by the service of the hotel staff. They went out of their way to make our stay comfortable. The Rooms were clean and the rooms were great value for money. The staff attend to all your needs, they even got our suitcase zip that was ripped off, repaired!
Breakfast comes with the room and service is quick. Have stayed in some really fine hotels but Art hotel gets top marks for their service.
Would highly recommend it for people looking for super service!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed December 29, 2011

Stayed here after 7 years away from Hanoi. It is in an area with lots of local favoured eateries and in-between the budget conscious area of Hang Bac, 'middle income' Hang Gai and in close proximity to rich old Trang Tien area.

The rooms on the 2nd and 3rd flr are within earshot of the goings in the kitchen/breakfast area in the morning.

The rooms are like any of the hotels in Hanoi that were previously apartments in the old quarter. Long narrow staircases with little ventilation in the rooms. The bathrooms tiles had grime in the grout which speaks of lazy housekeeping. Fruit platter left in the rooms attracted ants.

It tries to live up to its name by having paintings in its rooms and over-adorned drinks served to you but there is little art in this aspiring hotel.

The staff were friendly.

Advice: you can find cheaper and newer hotels in the vicinity. Prices quoted for services are above average.

  • Stayed December 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2011

Art Hotel is in the Old Quarter and not as noisy as other nearby hotels, e.g. on Hang Bong. My room was at the back and had virtually no window which made it surprisingly quiet. The hotel is new and my stay was perfect in every way. I booked on the internet and used the airport pick up service which was great because the guy was still waiting for my flight which landed in the wee hours and about two hours late. The hotel staff are absolutely fantastic and can help with anything you need. They bend over backwards, pay attention and even learn your name. For example, they didn't bat an eyelid at helping me find bubble wrap in the Old Quarter (on Plastic St) and pack and ship a rather large heavy package to Saigon by courier at amazingly reasonable rates. This hotel is great and I would stay here again.

  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 26, 2011

If this place fits your budget, stay here. It is hard to find any flaws. Nice rooms. Great service. Friendly staff. But they should serve their mango breakfast crepes without the horrible fake chocolate sludge that passes for "chocolate" sauce :-)

  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 11, 2011

Art Hotel is quite close to the Old Quarter. Their real strength though is the caring service. We booked a tour with them, and then came back. They really cared how it went. I suffered from a bad ear infection, so I was walked to a pharmacy, and the translation meant that I could get some antibiotics. They provide a ride to the airport and free water puppet tickets.
Great value, a really quiet room, great bathroom and good facilities Will definitely come back to this hotel.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 10, 2011

Rooms are clean. Free wifi in rooms are rather fast. Beds are comfortable and there is good hot water. The staff are very sweet and sincere and will answer any questions you may have, and offer a lot of useful information. Even if you ask them something that is not in their immediate knowledge, they will check and get back to you in the shortest time with comprehensive information.

5 mins walk to dong Xuan market which has much better shopping than the immediate area.

Right next door to bun bo nam bo, which is really excellent.

Room Tip: Quiet rooms are at the back. Email and ask them specifically for those.
See more room tips
  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Art Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Art Hotel

Address: 65 Hang Dieu,Phuong Cua Dong,Quan Hoan Kiem,Hanoi, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #57 of 450 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Art Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome to Hanoi Golden Art Hotel Hanoi.We are team of young, professional and enthusiastic staff who are old hands at the hotel industry in Hanoi. Our desire is to give you a real home on your road: Cozy, warm and familiar, everything you want and need is available at your fingertips.How about our boutique hotel? Offering a sanctuary of comfort while on the road, Hanoi Golden Art Hotel Hanoi is a 35 room cozy hotel is located in Hanoi’s historic Old Quarter. With 4 different room types and a warm friendly environment with plenty of charm, chic design, modern comfort and modern facilities.All 35 rooms offer a genuine experience of sophistication with "Hanoi Golden Art Hotel Hanoi My Bed",European amenities, LCD television, complimentary in-room wireless internet access, daily newspaper, fully-stocked mini-bar and nightly turn down service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Odigeo so you can book your Art Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Art Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.