Is it possible to rate this hotel higher than excellent? My daughter and I stayed here the third week in December. First, the staff is excellent, friendly, and always there to help you. The rooms are spacious, clean and plenty have of hot water. Chris, the manager went out of his way to assist my daughter who was suffering from a severe cold. He offered to take me to a pharmacy to assist me in getting medication. He called a doctor at the Hanoi Health Clinic and set up an appointment for my daughter. I can't say enough great things about this hotel. They also arranged a wonderful overnight tour to Halong Bay. When it was time for us to leave by train, they sent an employee with us to see that we got on the correct train! This hotel deserves to be #1 on Trip Advisor's list of hotels in Hanoi.