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“Art Hotel, Delightful Stay” 5 of 5 stars
Review of Art Hotel

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Art Hotel
3.0 of 5 Small Hotel   |   65 Hang Dieu,Phuong Cua Dong,Quan Hoan Kiem,Hanoi, Hanoi 1000, Vietnam   |  
Hotel amenities
Ranked #54 of 428 Hanoi B&B and Inns
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Art Hotel, Delightful Stay”
5 of 5 stars Reviewed November 28, 2011

We stayed at the Art Hotel in the Old Quarter of Hanoi as a base for our stay in the north of Vietnam in November 2011. The location is very convenient for many of the sights and restaurants.

The rooms were booked over the internet from Australia and were just as requested with windows overlooking the street. The rooms were comfortable and well serviced. Breakfast was delicious.

An outstanding feature of this hotel was the attitude of the staff. All were charming, very friendly and willing to help in any way. Helpful advice was offered about getting around in and finding restaurants in Hanoi. They took a personal interest in our side trips and were very welcoming when we returned.

We are particularly grateful to the Art Hotel management for their willingness to assist us in a personal issue (unrelated to travel) with a member of hotel staff acting as expert interpreter.

We thoroughly enjoyed staying at the Art Hotel, would stay there again and would gladly recommend it as an enjoyable place to stay in Hanoi.

Room Tip: Rooms overlooking street have large windows but were well insulated from street noise.
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Perth
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 27, 2011

Wonderful staff, nothing is too hard, from manager to front office to wait staff. Impeccable service, super clean rooms. Central location, very reasonably priced. Intend to come back and also recommend to friends.

Room Tip: Get one with a balcony!
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  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 22, 2011

Great location, great value for money and decent, clean rooms. However, what really makes this hotel is the staff. I don't think that I've ever had so much contact with hotel staff before actually arriving! They were very accommodating in terms of room requirements but also arranged for a free pick up at the airport (no mean feat when you arrive in a crazy city like Hanoi after a 14 hour flight!) and free puppet show. They also organised our Halong Bay trip for us in advance and gave us lots of advice on things to do in the area. But more than this, we genuinely felt a connection with the staff when we arrived. They remembered the little things that we'd done during the day, asked us how everything went and we could have a laugh and a joke with them. My only slight criticism would be that the staff on the early morning shift were not really up to the same standard (English was quite weak which led to the wrong breakfast order a couple of times) but other than that I would highly recommend.

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 21, 2011

Art Hotel is well located in the old quarters. The service is tremendous. On one of our venture out to find some local food during peak time, we hailed a cab and one of the lady staff told the cab driver where we wanted to go. At arrival we read the meter incorrectly and overpaid the driver. Instead of 16,000 vnd we paid 160,000 vnd but realised our mistake only after we sat down at the restaurant. On our return to the hotel, the staff asked if we had a good evening and dinner so we casually mentioned our experience. We did not realise that the staff member who helped us earlier took down the number of the cab and volunteered to ring the cab company for us. Sure enough the company tracked down the driver and offered to refund us the overpayment via Art Hotel. Even by this time, we have departed Hanoi, the staff at Art Hotel emailed us and we gladly gave the refund partly to the cab driver and staff at Art Hotel for their honesty and excellent service. Definitely recommend this hotel.

Light sleepers, try not to get the city view suites as the traffic horning may keep you awake although each nite for my friends and I, we were too tired for it to bother us too much.

Room Tip: Request a non city view room if your are a light sleeper.
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  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 15, 2011

We stayed here first 3 nights end of October, and had chosen this hotel based on the comments on Tripadvisor. Booking went smoothly and our reservation included the airport pick-up which went perfectly. We were greeted in a very friendly way and this remained during the whole duration of our stay. The rooms are ok, we had chosen a quite room at the back of the hotel, which is worth paying a little extra for as Hanoi is very noisy. The room is not big, bur provides enough space.The bed is large and comfortably, sheets are clean, perhaps a little worn. Small seperate bathroom, with shower and bathroom amenities. Complimentary water and daily fresh food. The reception team are very friendly and put a lot of attention to their guests, they do try to get to know you and help as much as they can. They give information on Halong bay and other tours you can book through them, but without becoming pushy. We actually booked another night after our trip to Halong Bay. Our last day in the hotel was also our last day before returning home, and as our flight was only late at night, we could leave our luggage at reception until we left in the evening and could even take a shower and freshen up before getting a cab.
It's located in the Old quarter, about 10-15 mins walking from the Lake.
I can't compare with other hotels in Hanoi, so difficult to judge the price, but I would stay here again if i am the go again to Hanoi.

Room Tip: Book a "quiet room" which is at the back of the hotel. The higher the better.
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 14, 2011 via mobile

Well located in Hanoi's old quarter, this hotel is efficiently run, clean & comfortable. Extras in the room I liked included dressing gowns, fresh fruit and we also had a balcony with a strange swing on it! Staff v helpful, insisted on welcome drink & 3 of them came out to wave us off when we left! Recommended, however our personal favourite in Hanoi was the Elegance Sapphire. The room was far superior.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hinckley, United Kingdom
Top Contributor
73 reviews 73 reviews
43 hotel reviews
Reviews in 37 cities Reviews in 37 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 11, 2011

A last minute email to the hotel to ask if they could arrange pickup from the airport was actioned immediately and I arrived into Hanoi to have a car waiting. The small unassuming frontage on Hang Dieu means you may miss this hotel completely, but inside it is smartly decorated and the rooms clean and comfortable.

I will return here though because of the service, not only the airport pickup, but that the staff should not be more helpful and seemed genuinely proud of their hotel. They even allowed me to use their reception computer to print my eticket for my next flight. I wish I'd had more time to spend here as I arrived late and left early, however they even packed my breakfast for me to eat on the way to the airport. Impressed.

Also, definitely worth eating at the street food place next door.

  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Art Hotel

Address: 65 Hang Dieu,Phuong Cua Dong,Quan Hoan Kiem,Hanoi, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #54 of 428 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Art Hotel 3*
Official Description (provided by the hotel):
Welcome to Hanoi Golden Art Hotel Hanoi.We are team of young, professional and enthusiastic staff who are old hands at the hotel industry in Hanoi. Our desire is to give you a real home on your road: Cozy, warm and familiar, everything you want and need is available at your fingertips.How about our boutique hotel? Offering a sanctuary of comfort while on the road, Hanoi Golden Art Hotel Hanoi is a 35 room cozy hotel is located in Hanoi’s historic Old Quarter. With 4 different room types and a warm friendly environment with plenty of charm, chic design, modern comfort and modern facilities.All 35 rooms offer a genuine experience of sophistication with "Hanoi Golden Art Hotel Hanoi My Bed",European amenities, LCD television, complimentary in-room wireless internet access, daily newspaper, fully-stocked mini-bar and nightly turn down service. ... more   less 
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