We stayed at the Art Hotel in the Old Quarter of Hanoi as a base for our stay in the north of Vietnam in November 2011. The location is very convenient for many of the sights and restaurants.
The rooms were booked over the internet from Australia and were just as requested with windows overlooking the street. The rooms were comfortable and well serviced. Breakfast was delicious.
An outstanding feature of this hotel was the attitude of the staff. All were charming, very friendly and willing to help in any way. Helpful advice was offered about getting around in and finding restaurants in Hanoi. They took a personal interest in our side trips and were very welcoming when we returned.
We are particularly grateful to the Art Hotel management for their willingness to assist us in a personal issue (unrelated to travel) with a member of hotel staff acting as expert interpreter.
We thoroughly enjoyed staying at the Art Hotel, would stay there again and would gladly recommend it as an enjoyable place to stay in Hanoi.