My husband and I, with our 21 yr old son had the recent pleasure of staying here for 5 non-consecutive nights between SaPa and Ha Long Bay. We needed a triple for 4 of the 5 nights and the ony reason i did not give a 5 rating was that i felt the rooms were smaller and less well appointed than i would have liked and expected given that this is classed as a 4 start hotel ( but that's 4 star hanoi, not U.S/ Europe/more tourist experienced Asia). Nevertheless, the service and staff were terrific (concierge and door staff (Mr. Chong) were helpful and kind., always ready to assist, and with a smile.
The breakfast catered to VIetnamese (pho offereings, etc); Europeans (eggs, cold meats, omlettes, bacon, potatoes), and Japanese (dumplings, etc); Indian (curries, etc), also offering various pastries, a great fruit selection, together with yogurts and cereals.
the bar was nice to return to after the craziness of hanoi, and there was a lovely player piano
Important to note, the hotel was very accomodating in holding excess baggage while we traveled more lightly to SaPa and HalLong Bay (both trips i highly recommend). Additionally,the old quarter location was terrific
the hotel was chosen by our travel agent, MS. NHAM of Haivenu travel (Hanoi), whose efforts were magnificent and made our trip easy. USE this agency; the ease in travel in vietnam is well worth the additional cost in not making arrangements yourself.
lastly, visited Metropole and would have liked to stay there some of the nights if i had to re-do as that hotel is truly old colonial world luxury and that would have been fun (but more expensive)
Hanoi is noisy/ask for back room
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.