Exactly same situation with other victim. I was booked to stay at another hotel in Hanoi. I took a taxi at airport and when I arrived Hanoi, a young man came into my taxi and said the air con at my hotel wasn't working and they would take me to other branch under same company same star.
When I arrived Garnet Hotel, I shown my booking number to the boss and he reply "ok, this room already paid". In fact, I was paid to the previously booked hotel. After that, the boss immediately intro some vacation package to us and asking us to sign up. I pay by credit card USD210 for 2 person for Halong Bay trip 2 days 1 night stay. When they convert into VND they charge higher almost equal to USD250 to cover back their room.
We check in our room and the room condition very very bad. I ask them for WIFI password and they said internet down. Lucky I can log in to other WIFI around and found that same situation happen to other traveller previously. I make a call to our previously booked hotel and the staff inform me that the room is ready for check in.
Immediately we pack our luggage and check out. I told the boss that we are leaving because our previously booked hotel call us and ask when we will arrive? Before we left, the boss inform me the tour guide will pick up us tomorrow morning but end up didn't turn up.
Please do not check in this hotel for those who will travel to Hanoi in future.
- Official Description (provided by the hotel):
- Garnet Grand Hotel is one of the most beautiful and luxurious hotel in the center of Ha Noi capital which will offer you comfortable accommodation with Eastern traditional decoration.Located in the heart of Hanoi, within walking distance of the central business district, Hoan Kiem lake, Ngoc Son temple, Thang Long water puppet theatre, Dong Xuan market (night market on the weekend), Hanoi Opera Theatre, Ho Chi Minh Complex, Ho Chi Minh Museum, Ba Dinh Square, West Lake, government ministries, non-government offices and major local attractions..... Close to the hotel you also find plenty of western and local restaurants, bars, ATM and other interesting places. ... more less
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