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“Carmel H” 5 of 5 stars
Review of Gia Bao Grand Hotel

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Gia Bao Grand Hotel
3.5 of 5 Hotel   |   23 Lo Su Street, Hoan Kiem Dist., Hanoi 10000, Vietnam   |  
Hotel amenities
Ranked #146 of 513 Hotels in Hanoi
Brisbane, Australia
1 review
7 helpful votes 7 helpful votes
“Carmel H”
5 of 5 stars Reviewed November 10, 2013

This Hotel offers fantastic value….We LOVED staying here. We felt completely welcomed from the minute the cab door was open until we were delivered back to the airport a week later. Fantastic location, with access to wonderful food everywhere and the heart of the old quarter only minutes away …. The staff are very friendly, helpful and professional. Thao, whom manages the front of house, personally assisted us with all of our queries and our booking to Ha Long Bay - which was great value and wonderful fun! Thao is a true professional and is absolutely amazing at her job.

In my profession, I travel a lot. The staff here are exceptional, the location is the perfect walking distance to feel like an oasis from the action. The rooms are dressed simply but are lovely and very quiet.

Will definitely stay again.

Room Tip: There is no pool that was rated in error.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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178 reviews from our community

Traveler rating
    75
    65
    24
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Lugano, Switzerland
Top Contributor
106 reviews 106 reviews
79 hotel reviews
Reviews in 63 cities Reviews in 63 cities
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed October 22, 2013

I m a pretty extensive traveller expecially in SE Asia and rarely I have met such a good Hotel staff. EVERYBODY from the doorman to the GM done their best to let me feel like home during my 4 nights' stay. And they did it!
The Hotel is located just a few steps from the heart of the old quarter and almost all Hanoi's attractions are within walking distance.
Rooms are clean, well appointed and well designed. Everything perfect.
Good buffet breakfast, both eastern and asian food served.
Wide offer of guided tours available. Also in this case, the staff is always ready to help you suggesting you the best solutions.
Thanks again to you all. See ya soon!

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellingen, New South Wales, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 22, 2013

Our friends booked this hotel for us and we were not disappointed. Originally we had three nights booked but due to an unexpected change of plans we stayed for five nights. We would have stayed longer but hotel was booked. The staff are very helpful and there attention to detail impressive. The rooms are clean and comfortable.
It is in a good location close to shops, lake and restaurants.

Room Tip: Rooms at back of hotel are quieter.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 18, 2013

The staff is very friendly and helpful going to ends to assist. That makes the stay very enjoyable. Location is very good as it is near to all the shopping places and there are really good food in the area.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 16, 2013

My wife and i stayed at this hotel for five day..we book a PS (1002) the room is quiet and clean. The hotel is in great location. The front and staff Ms Tran "Van Nhat" and Mr Ong "Duc Chot" spoke well, polite, courteous, informative and very helpful. Personally the warm welcome from the GM Mrs. Nuong make us feel like to came again to this hotel. The Sales manager Mr.Savi..he was very nice, patience in provided us the informations before, during and after our visit. He was polite and informative persons. We strongly recomend Gia Bao Grand Hotel to anyone.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 30, 2013

I stayed in Gia Bao from 18.9.13 to 21.9.2013. My room (602) has good city view. The floor is quiet.

And personality of Sales Manager Mr Savi is very nice. He has patience to give me lots of advices about travelling in Hanoi. At Mid-Autumn festival, He brings me and other HK friends to celebrate at night. Very interesting experience. Other staffs at Reception are very polite and sincere.

I highly recommend my friend to station in Gia Bao when they come Hanoi.

Room Tip: Contact Sales Manager Savi in advance
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  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 28, 2013 via mobile

Gia Bao Grand : This second time come back to Gia Bao Grand and yes we are happy with our decision . Its location and staff are just perfect as it was . Breakfast is improved alot since my first coming 3 months ago . They recommend a very good Halong Bay tour with reasonable price . We completely satisfied and highly recommend this hotel

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gia Bao Grand Hotel

Address: 23 Lo Su Street, Hoan Kiem Dist., Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #146 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gia Bao Grand Hotel 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
HotelThe newest boutique hotel consists of 40 elegant rooms and conveniently situated in the heart of Vietnam’s capital, just 2 minutes walks to famous Opera House and 5 minutes walks to the legendary Hoan Kiem Lake, in the of business districts is ideally for business and leisure guests alike. The Conifer Restaurant showcases both international and Vietnam cuisine utilizing regional ingredients. ... more   less 
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