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“overbooking” 1 of 5 stars
Review of Gia Bao Grand Hotel

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Gia Bao Grand Hotel
3.5 of 5 Hotel   |   23 Lo Su Street, Hoan Kiem Dist., Hanoi 10000, Vietnam   |  
Hotel amenities
Ranked #145 of 513 Hotels in Hanoi
Sao Paulo, SP
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
“overbooking”
1 of 5 stars Reviewed January 7, 2013

I made my reservation has been confirmed by them, but when I got to my host they said the hotel was full, apologized and wanted to take me to another hotel. I declined the offer and I even tried another hotel and asked for my money back. The manager though educated could not explain what happened. I got a bad impression and I think that the most absurd thing that can happen in a hotel.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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178 reviews from our community

Traveler rating
    75
    65
    24
    7
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 16, 2012

This is a centrally located hotel in Hanoi, about 5 mins walk from the lake, the hotel staff were very friendly and helpful, the accom was nice, clean and large.

I would recommend the Gia Bao Grand for a stay as it was definately good value for money.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, QLD
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 12, 2012

Great little hotel in the old quarter of Hanoi. Just a short walk to HoanLake. Our room was the Presidential suite on the top floor and was huge by hotel standards.The room had every thing in it you would ever want and the price was great, Breakfast was good and there was plenty of it.The staff were friendly and very helpful.Money changing was nearly compatable with the banks so saved a lot of running around.Great little supermarket (very small) just outside the front door which sold beer and soft drinks ect. Would stay at this hotel again if in Hanoi

Room Tip: For a few dollars more you can have a huge room with all amenities
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUEENSLAND
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 11, 2012

There are so many hotels in this area, i had already stayed at their sister hotel, just down the end of this street, this is only a small hotel, however the rooms were of great value and had all one required.The thing we liked was the position, it was close to everything and such a short walk to the lake , with so much shopping in the near area..the staff were all so friendly and went out of their way to help.. yes we will stay here again...also a great pick up service from airport cost $20

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 1, 2012

From my the moment I arrived at this hotel I was made to feel welcome, the staff were friendly and helpful. The location is perfect, being on the edge of the hotel, and close to the beautiful Hoan Kiem lake. My room was spacious, with every amenity that I could want on my short stay in Hanoi, and I enjoyed it so much I made a point of staying here again on my last night in Vietnam. Thank you to all at the Gia Bao Grand.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gympie, Australia
Top Contributor
102 reviews 102 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed November 1, 2012

This narrow little hotel in a busy street in the Old Quarter of Hanoi was our little escape from the madness that is Hanoi. Ideally placed for exploring the Old Quarter, the Lake and the Water Puppet Theatre. The rooms are beautiful, ours was I think a superior deluxe (the one shown on the website) on the 8th floor and then on our next stay we were on the 10th floor, the higher the floor the better the view but the worse the internet access! so take your pick.

Breakfast was a small but good buffet, they cook very good eggs to order. The local yohurt in litte glasses is absolutely delicious on its own or with the fresh fruit. There is Vietnamese or western breakfast options and very good danish pastries.

The staff on reception spoke English, some better than others all very helpful.

Room Tip: Higher floor for quiet and a better view, but the internet was not so good.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 11, 2012

We had booked into Gia Bao Grand for our last stop in a tour of Vietnam. It had initially caught our eye was the rooms seemed to be quite good for the price, as well as being a somewhat central location.
I had communicated with the staff before hand that we would be arriving at around 6am off of the night train from Sapa, and had arranged a day-trip to Halong Bay through the hotel's travel agency later that morning.
Upon arriving, however, it was a bit odd to find the place basically closed down, despite the fact we had mentioned we would be in early. We had to wake the sleeping receptionist from the couch just to check us in. We had once again mentioned that we would be going on the day trip in 2 hours, and asked if we would just be able to shower up and have our baggage set in the room we were to use. The receptionist informed us that we would have to check-in early, and that it was 30$...mind you, the room itself was only 47$. It would be understandable to have the charge if we were actually using the room for the morning, however all we needed was to clean ourselves up as we were just off the train. The staff were not at all willing to work with us on this, and after arguing back and forth, we checked in.
We went on the Halong Bay trip, which was a great choice, and arrived back at around 9pm. Upon arrival, the hotel's travel agency manager, Tim, was waiting at reception to accost us. He asked if we would step aside as he wanted to discuss a miscommunication we had with him when booking the trip. Upon arranging the trip, I had accidently mentioned we would go on the trip one day prior to our check-in, so the manager wanted to take an extra 10$ off of us each, DESPITE the fact that we had ended up taking the trip on the correct date, and it wasn't a private tour anyway so there wasn't any sort of unused services. He became very rude, making us feel like he was scolding us. It was NOT a good end to the evening, and the fact that he pulled us aside immediately after the all-day trip was an annoyance. We were just off of a 3 hour bus ride, all we wanted to do was eat, shower, and go to sleep, NOT have a shouting-match with an employee.
The room itself was decent. We booked into the presidential Suite which was on the very top floor. There were cracks here and there in the walls which left gaps to the outside, which was unideal as bugs freely flew in and out. There was no shower, but instead a "steam shower" that smelled of mildew. VERY odd. And another bothersome point was the fact that there was NO turn down service, even after staying for 36 hours!
Evidently the hotel was adding a new room on the floor we stayed on (the floors are very small, as there was only one on ours at the time). It didn't seem like a problem, until construction commenced at 7am. Hammering, Sawing, Drilling, you name it-we heard it LOUD and clear. No one had bothered to mentioned to us that we were basically staying on a building site, which was highly annoying. Even worse, we had to call down to reception THREE TIME to ask them to stop! Even after that, my partner ended up going over to the workers himself and asking them to stop. Not an ideal wakeup call when all we wanted to do was have a nice lie-in and relax.
Upon check-out, we brought up all of the grievances we had, and there receptionist became very short with us. When we disputed the charge that the travel agent added to our bill from the night before, they called him and shoved the phone in my face, where he began shouting at me! SO unprofessional!
The only upside to this place is the manager Ms. Ahn. She was VERY professional and listen to the issues we came across. She had managed to take the travel agent's charge off, and even mentioned that she had confirmed with him prior to our arrival that we were not there until the following day, which was a shock to us that he would book it anyway! She was really the only professional staff member in the bunch. She asked if we would like to have a late check out as our flight wasnt until later so we could clean up before boarding our flight, which was a nice gesture. However the issues didn't stop here...upon returning, the shower in our room decided to stop working! We called numerous times to reception and all the staff on the floor didn't seem to have a clue what was going on. They sent a plumber up to fix it, but we had told them over and over our taxi was to arrive shortly as we had a plane to catch, and didn't have time for a full-on plumber's consultation. FINALLY one of the receptionist caught on and gave us another room to clean up in.
It's really too bad that the staff is so uncoordinated. No one seems to know what it going on, and they are not willing to work with you with the exception of Ms. Ahn.
In all- stay away from Gia Bao Grand if you want to spare yourself the headache.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gia Bao Grand Hotel

Address: 23 Lo Su Street, Hoan Kiem Dist., Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #145 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gia Bao Grand Hotel 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
HotelThe newest boutique hotel consists of 40 elegant rooms and conveniently situated in the heart of Vietnam’s capital, just 2 minutes walks to famous Opera House and 5 minutes walks to the legendary Hoan Kiem Lake, in the of business districts is ideally for business and leisure guests alike. The Conifer Restaurant showcases both international and Vietnam cuisine utilizing regional ingredients. ... more   less 
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