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“GREAT HOTEL GREAT LOCATION” 4 of 5 stars
Review of Mercure Hanoi La Gare Hotel

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Mercure Hanoi La Gare Hotel
4.0 of 5 Hotel   |   94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam   |  
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Ranked #118 of 506 Hotels in Hanoi
Perth, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
“GREAT HOTEL GREAT LOCATION”
4 of 5 stars Reviewed July 1, 2014

We arrived at the hotel and were very pleasantly met by the staff of the Mercure Hotel in Hanoi. They quickly offered us a refreshing towel and check was so quick it was such a delight to just go straight to the room and know you could relax. The rooms although smallish by most hotels we have stayed at were extremely comfortable and very clean. There is no pool but there is always the shower which had great water pressure. The gym is a little small also and the only downfall I could mention here was there was no exercise machine for walking/running. But there was an alternative.
I think the highlight of the hotel was the staff. They really were pleasant and friendly.
The food and beverages at the hotel were excellent and very moderately priced.
The convenience of the hotel is great for shopping, a short stroll around the corner is a great food hall for everyone including the locals - so you know it must be good food. Also close by is Hanoi Hilton which housed such inmates as John McCain and other American pilots/soldiers during the war. The lake is only about a 15-20 minute walk from the hotel and the restaurants around that area are of excellent quality.
Also the manager took time out of his busy schedule to come and introduce himself and have a chat to us as he had lived in Australia for some time going to University. He was an extremely friendly man and was interested in whether we had enjoyed our stay at the hotel and if there was anything he could do for us. We met him in the morning and he even booked and told us which taxi to use as they were the best and cheapest taxis to use in Hanoi. Would definitely recommend this hotel.

Room Tip: We stayed 2 nights but 3 days apart and found our room on the 7th floor overlooking the road was exc...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, July 11, 2014
Dear valued Guest,

Thank you for taking the time to write about your recent stay with us and for your valuable feedback.

We were pleased to read you enjoyed the convenient location and were impressed with the level of service provided by our team. We will be sure to share your positive comments with them.

It was my pleasure having a conversation with you during your stay, please rest assured that I am taking the appropriate measures to address your recommendation to improve our Gym.

Thank you once again, and we look forward to welcoming you back to Hanoi in the near future.

Kind regards,
Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 reviews from our community

Traveler rating
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    60
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ho Chi Minh City, Vietnam
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 30, 2014

The hotel was ok. It was not 5 star as promised more a very nice motel. If you can get a cheap deal stay there. Good things first... Staff are excellent. Room service and cleaning excellent. You have an ATM at the entrance. You can change major currency in the lobby. Hotel is walking distance to most things. Free Wi-Fi. Restaurant served nice food of different types but it was three times the price of eating across the road but that is not unusual for hotels. Buffet breakfast was great but compared to Nha Trang and Saigon it was small and lacking in variety.
Bad things. No rooftop pool. No view. Hotel is a bit old and dated. No dvd player in room. I don't care it's a third world country. It's suppossed to be 5 star??
Staff where excellent but only spoke limited English.
I would stay there again only if i got a cheap deal. Boutique hotels in the area we saw where much cheaper and nicer.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, July 11, 2014
Dear valued Guest,

Thank you for taking the time to write about your recent stay with us.

We were pleased to hear of your positive experience with the level of service provided by our team and will be sure to share your feedback with our entire team.

We strive to exceed our guest’s expectations and really appreciate you taking the time to provide such valuable feedback. I am pleased to share with you that we have added more items into our breakfast offers such as local foods and Juices.

Thank you once again and we look forward to welcoming you back to Mercure Hanoi La Gare in the very near future.

Warm regards,
Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 30, 2014

It's an excellently situated hotel, ideal for walking around Hanoi. Close to some good shopping areas.

The food is very good, Happy hour is very good value.

Very good for business and holidays.

Friendly staff

Room Tip: Higher the better :)
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, July 11, 2014
Dear valued Guest,

Thank you for taking the time to write about your recent stay with us and for your valuable feedback.

I am pleased to hear that you were well taken care of by our team and had enjoyable experiences in both the food quality and happy hour value . As we strive to exceed our guest expectations, we appreciate you taking the time to provide such valuable feedback and will be sure to share it with the team.

Thank you once again, and we look forward to welcoming you back to Mercure Hanoi La Gare in the near future.

Kind regards,
Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 30, 2014

I stay there for my business trip for couple of times and I find that the hotel is very good for business travellers, the room size is just good as same as the variety of breakfast is good enough for business man who has no time to enjoy much. I would recommend this hotel to anyone who visit Hanoi.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, July 11, 2014
Dear valued Guest,

Thank you for your generous feedback and for taking the time to write about your recent stay with us. We are delighted to hear that you to enjoyed your stay at our our hotel.

We continuously strive to exceed our guest expectations and your kind feedback is a gracious commendation of our team.

Thank you once again for your support, and we look forward to welcoming you back to Mercure Hanoi La Gare in the very near future.

Kind regards,
Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 30, 2014

The hotel is 10mn walk from the Cathedral, next to 5 very goods restaurant. (one Thai, one Vietnamien...)
Internet is perfect,
Very Clean, Room very good
No noice
People are charming and very helpful when you arrive very early they try to give you the room as quick as possible.
I have stayed there already 3 times for Business and it is really worth it... Very GOOD PRICE / QUALITY

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, July 11, 2014
Dear valued Guest,

Thank you for your generous feedback and for taking the time to write about your recent stay with us. We are delighted to hear that you continue to enjoy your stays at our hotel.

I am pleased to hear that you were well taken care of by our team and had enjoyable experiences in both the location and accommodation. As we strive to exceed our guest expectations, we appreciate you taking the time to provide such valuable feedback and will be sure to share it with the team.

Thank you once again for your kindly support, and we look forward to welcoming you back to Mercure Hanoi La Gare in the near future.

Kind regards,
Hieu Tong
General Manager



Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 30, 2014 via mobile

Its pleasure to stay in mercure. Staffs are co operative and alwats working towards overall satisfaction for guest. Breakfast is too good. Really appreciate the efforts taken towards customer satisfaction.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, July 11, 2014
Dear valued Guest,

Thank you for your generous feedback and for taking the time to write about your recent stay with us. We are delighted to hear that you continue to enjoy your stays at our hotel.

I am pleased to hear that you were well taken care of by our team. As we strive to exceed our guest expectations, we appreciate you taking the time to provide such valuable feedback and will be sure to share it with the team.

Thank you once again, and we look forward to welcoming you back to Mercure Hanoi La Gare in the near future.

Kind regards,
Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed June 20, 2014 via mobile

We stayed only one night but it was horrible experience from staff and room.

Honestly with that average price I highly recommend travelers to stay at local hotels, it would be much nicer and worth it.

Window view queen bed room is so tiny as I hit myself in the bed base several times. We were shocked...we did not believe this is Mecure...
Not sure if that was the only window view cus the view was nothing.
The fountain in toilet is way too high and long, I accident hit my face hard on it when washing..got bad painful scar for few weeks.

Bed is very uncomfy

Dont pay for breakfast, go eat outside more nice and more options.

Not coming back, not recommend.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, July 11, 2014
Dear valued Guest,

Thank you for taking the time to write about your recent stay with us at Mercure Hanoi La Gare.

We were disappointed to hear of your experience at our hotel as we place great importance on exceeding our guest’s expectations, and value all the feedback we receive. We would welcome the opportunity to discuss your concerns in greater detail, and request your assistance in emailing me on h7049@accor.com at your earliest convenience.

Thank you once again and we hope to hear from you soon.

Kind regards,
Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hanoi La Gare Hotel

Address: 94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in Hanoi
#42 Business Hotel in Hanoi
#51 Romantic Hotel in Hanoi
#65 Family Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hanoi La Gare Hotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
Conveniently located in the heart of Hanoi, Mercure Hanoi La Gare is the emergence between the French Colonial architecture with modern interior design. ... more   less 
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Also Known As:
Mercure Hanoi La Gare Hotel Hanoi

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