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“Hen gap lai” 4 of 5 stars
Review of Mercure Hanoi La Gare Hotel

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Mercure Hanoi La Gare Hotel
4.0 of 5 Hotel   |   94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam   |  
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Ranked #117 of 506 Hotels in Hanoi
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457 reviews from our community

Traveler rating
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    235
    60
    16
    4
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 15, 2014

Well positioned to explore Hanoi, day trip or catch the train. Pleasant and helpful staff and a great soundproof sleep. The usual hotel breakfast but only a stroll to some great street food if that's your thing.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, February 10, 2014
Dear Wade N,

thank you for your great comment, which I have passed it to the team.

best regards,
Vincent Delsol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bromley, United Kingdom
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 9, 2014

An excellent location at the bottom of one of Hanoi's main streets ( for those on a budget, Highland Coffee just up the road offers decent coffee and a baguette for not a lot). Very friendly, well trained staff who could speak English convincingly. Breakfast is good for city hotels buffets: look out for the wonderful jams, which are not over-sweetened). Rooms are small and you need to try to get a higher floor. We were on the second floor and it was a little on the noisy side.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzhou, China
1 review
4 of 5 stars Reviewed January 6, 2014

- Room very clean and big (family room)
- good breakfast western&vietnamese noodle
- friendly staff (especilally breakfast staff)
- big windows
- good location
- only one disadvantage (the horn of the trains)

Room Tip: family room is big enough for 2 kids
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Top Contributor
101 reviews 101 reviews
100 hotel reviews
Reviews in 81 cities Reviews in 81 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed December 27, 2013

Great location near the Old Quarter and the Hanoi Hilton. There is a huge Vietnamese restaurant around the corner with lots of selection at very reasonable prices. There is a Citibank ATM right on-site and an HSBC ATM a block away. Staff spoke English fluently. Got a room facing away from the street as requested and it was quiet. However, the hot water for the shower was spotty and it gradually gets colder to cold after about 10 minutes. Since there is no tub, the bathroom gets slippery after the shower.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, January 20, 2014
Dear hkg2009hkg,

thank you for sharing your experience with us.
After further investigation, we have found that there is a problem with our individual in-room water heaters with too much calcium inside which made it hard to boil and reheat immediately.

Our new Chief engineer has taken immediate actions and is currently maintaining all of them to clear off this calcium.
I'm deeply sorry for this annoyant situation and will make sure that the whole situation is settled as soon as possible.

best regards,
Vincent Delsol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hanoi La Gare Hotel

Address: 94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Hanoi
#43 Business Hotel in Hanoi
#53 Romantic Hotel in Hanoi
#66 Family Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hanoi La Gare Hotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
Conveniently located in the heart of Hanoi, Mercure Hanoi La Gare is the emergence between the French Colonial architecture with modern interior design. ... more   less 
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Also Known As:
Mercure Hanoi La Gare Hotel Hanoi

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