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“Terrible hotel” 2 of 5 stars
Review of Lucky Queen Hotel

Lucky Queen Hotel
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Lucky Queen Hotel
21 Bat Dan Str. | Hoan Kiem district, Hanoi 10000, Vietnam   |  
Hotel amenities
Ranked #253 of 469 Hanoi B&B and Inns
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Terrible hotel”
2 of 5 stars Reviewed November 13, 2012

The staff in this place were so rude, appearing as if they couldn't care less if we were there or not. The only time they appeared helpful was if there was a slight chance to make some money out of us! Everytime we walked out they would interrogate us as to where we were going (fearing we would book a trip or transport elsewhere!). Once we had told them we had booked Halong Bay trip from elsewhere they practically ignored us until we left. The rooms were ok but bathrooms smelt of damp. Wouldn't recommend this place to anyone.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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14 reviews from our community

Traveler rating
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Families
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Any
English first
Pasig, Rizal, Philippines
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 23, 2012

Our stay at this hotel was terrible! Rooms smell like mold. The bathroom doesn't even have shower curtain. The complimentary slippers are not clean. The hotel receptionists hardly speak English and are very rude. They are only friendly when they know they can get money from you. We almost lost some of our things.

  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 17, 2012

We had just got back from our trip to Halong Bay and unfortunately the Hanoi Hostel was full. So they suggested a few hotels within the same price range. The room was big and the bed comfortable but the bathroom needed a shower curtain to avoid it becoming completely wet. Most of the staff are good however some can be slightly ambivalent. There is a variety of different breakfast options available which is good!

We got a room which was road facing which meant we didn't much sleep after 6am with the noisy street below.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 18, 2012

We were there for two night. We had two many luggages and we seemed for help from staff. He said I can't help cz I m alone . We were quite shocked but we understand about that. There were two division to get to upstairs rooms and I asked Where is our room and he was saying loudly and pointing towards us saying I told u jz now and you dint listening to me. We were quite surprise and I was really upset. I told him nicely and tell him that u shouldn't talk like that to customers and yelling . I Definately not recommend this place unless you wanted really bad service even thought u are paying .

Room Tip: Bad experience
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  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gliwice, Poland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 8, 2012

I spent there some 3 not complementary nights. Between days of my stay I traveled to other cities. It was great, that staff was always helpful and I could left there my bags even for my one week trip to other countries. The other good thing is that check-in hours depended on me, I could check in even before 11am. However, this is still budget hotel, so don't expect too much - rooms could be a little cleaner and sometimes you there are some disadvantages (like broken lighter). Rooms are not so silent, but silent enough. Beds comfortable. Breakfast included could be a little bigger. But in fact it's great hotel to stay in for price 15$.

  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed April 18, 2012

The hotel was $15 per night, so compared to other ones I've stayed in it was a bit more than normal.
Problems started at checkin which took half an hour with the owner ignoring us.
The room was big and airy. Good.
The sheets were dirty.
The bathroom drain didn't drain AT ALL.
The loud AC unit directly outside the window of the non existent view kept me awake.
The TV had such a bad picture it wasn't worth watching.
The wifi stopped working at 9pm.
We went out to dinner and they turned off the power (normal) but after asking it took them 15 minutes to turn it back on.
I pointed out these issues to the manager as he got angry. I refused to pay the total bill. Said I'd pay 75%.
It was an awful experience. They won't fix anything for the next guests do just avoid it.

The best touch for me was a bedside lamp which had no builb in it or a plug.

  • Stayed April 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Nottingham, UK
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 9, 2012

Stayed at the Lucky Queen Hotel (also known as the Moonshine Palace hotel) for a couple of nights. Staff were really helpful, letting us check in early after arriving very tired on a night train and helping us to book tours in and around the area. A lot of hotels will offer you trips and add on a commission but we got a quote and checked out the same trip with other operators and our hotel offered by far the best price. They were just really heplful and not at all pushy. The price included a great breakfast and the location was perfect - a quiet (for Hanoi) street and only 5 minutes from Hoan Kiem lake. Would recommend a stay here.

Stayed April 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lucky Queen Hotel

Address: 21 Bat Dan Str. | Hoan Kiem district, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #253 of 469 B&Bs / Inns in Hanoi
Number of rooms: 25
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