The first problem encountered was that although we gave the Airport Taxi Driver the address written in Vietnamese and he appeared to know the general district he had a problem finding the street which the hotel leads out onto as it is not possible for cars to use it in the daytime however he kindly rang the Hotel who sent two staff to collect and carry our bags and show us the way as the entrance is down a side alley. I would suggest contacting the Hotel and requesting them to give directions in Vietnamese to be given to Airport taxi drivers to save any potential problems.
First impressions were not too bad. A friendly welcome with cups of free tea or coffee whilst registration details were being recorded but the sofas in reception were a bit tired. We were shown the breakfast area and given breakfast times and also a map of the area before being escorted to our room which was SUPPOSED to have been a Superior one. Room 617 was anything but superior. It did not in any way match any photos from anywhere of a Superior room,the Room safe that was supposed to be supplied was not present plus the refrigerator did not work. A visit to reception produced the safe plus a replacement refrigerator but then as we went to pack our clothes away we noticed that dust was all over the wardrobe interior,in the drawers and all over the wood of the furniture A step too far even at the rate that we paid so another visit to reception complaining plus the question as to was it the type of room that we had paid for and if so why did it not match their own webb site photos. The result being that we were moved to a room that matched the photos on their webb site not the standard room which we had been given and that made it a different ball game .This room was spacious and bright. but being on the 6th floor it had no great views but was ok. WiFi worked well,loads of hot water but the controls to direct water to the point required (Bath/Hand Spray or large shower head) took a little figuring out.
Breakfast was ok. A choice of eggs boiled/fried/ scrambled or omelet with bacon etc plus buffet /tea/coffee/salad/fruit/juice/bread butter/toast, jam and fruit. The coffee being Vietnamese type and only small cups were available but there were no complaints about numerous refills neither for the tea or fruit juice or fill a glass.
There is as of this time building work next door, the building being attached to this one so during the day time it is a little noisy with banging etc being heard and felt which was extremely annoying on the first day here we were tired and tried to nap in the afternoon to help to recover. Night time is however quiet the building not being on the main drag.
As others have stated the Hotel is in a nice central position and walking to various places of interest is no problem. There are lots of different types of shops in the vacility ,including bars,BUT the closest genuine Bai Hoi with draft local beer that we found was around 15 minutes walk away in NGOC OUYEN close to the street where the night market is held.At the time of writing the beer was priced at 6,000 dng for a LARGE glass.
- Official Description (provided by the hotel):
- Paramount Hotel, 28 Ngo Huyen Street, Hoan Kiem, Hanoi, is located near Hoan Kiem Lake, the heart of Hanoi, one street from St. Joseph’s Cathedral in an area offering a wide choice of excellent Western style and Vietnamese restaurants. On the edge of Hanoi’s Old Town of Thirty-Six Streets, the hotel is surrounded by colourful shops selling silk, lacquer, wood and stone sculpture, one block from Hanoi’s Silk Street, Hang Gai. ... more less
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