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“A Great Find” 4 of 5 stars
Review of Maison D'Hanoi Hanova Hotel

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Maison D'Hanoi Hanova Hotel
3.5 of 5 Hotel   |   120 Quan Thanh Street | Ba Dinh District, Hanoi, Vietnam   |  
Hotel amenities
Ranked #131 of 506 Hotels in Hanoi
Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“A Great Find”
4 of 5 stars Reviewed 6 days ago NEW

Well appointed rooms Excellent customer service; positive response to requests; Very early check-in and very late check-out at a premium. Needed to sleep during day; daytime traffic noise prevented this; changed rooms within 15 min. Excellent breakfast. UK plugs

Just outside old quarter of Hanoi however within easy reach

Room Tip: Higher floors are quieter with better views
See more room tips
  • Stayed December 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaisonD'Hanoi H, Front Office Manager at Maison D'Hanoi Hanova Hotel, responded to this review, 5 days ago
Dear S44YES,

Warmly greeting from Maison D'Hanoi Hanova Hotel.

Thank you for taking the time to review our hotel following your recent stay with us.

We are delighted to know that our hotel met all your expectations, and that you were satisfied by the service in our Customer Service. We will certainly share your generous words of praise with our team who will be very motivated.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Vu Tien Thuy (TONY)
Room Division Manager
Maison D'Hanoi Hanova Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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369 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Japanese first
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  • Spanish first
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English first
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Special shout out and commendation to Vu Tien Thuy (Tony) who helped us out in our tours, and he was very accommodating to our needs. He went beyond his call of duty just to assist us. The room was spacious and clean.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaisonD'Hanoi H, Front Office Manager at Maison D'Hanoi Hanova Hotel, responded to this review, 4 days ago
Dear Monettemesa,

Greeting from Maison D'Hanoi Hanova Hotel in Hanoi, Vietnam.

We are delighted to read that you had enjoyed your visit with us and highly appreciate the kind words that you have written about our hotel excellent service. We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us.

I myself am very happy to help you with your traveling to Hanoi. And thank you very much for choosing our tour desk.

Thank you very much for taking time to share your experience of Maison D'Hanoi Hanova Hotel and with the help of fabulous guests like yourselves we hope to increase our level on top 50+ hotels in Hanoi!

Sincerely,

Vu Tien Thuy (Tony)
Room Division Manager
Maison D'Hanoi Hanova Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
5 of 5 stars Reviewed 2 weeks ago

i was here for 2 weeks with my husband and for sure we will stay here each time we come back Vietnam. such a nice hotel!
The staff were extremely friendly and enthusiasm. The room was very clean and comfortable.Excellent restaurant on 10th floor.Highly recommend for this restaurant of the hotel.
Thank all the staff specially Ngoc Lan, Chi and Tony for being so nice and helpful during our trip in HAnoi.

I'm coming back soon!!!

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaisonD'Hanoi H, Front Office Manager at Maison D'Hanoi Hanova Hotel, responded to this review, 5 days ago
Dear nganlapetina,

Greeting from Maison D'Hanoi Hanova Hotel in Vietnam.

Thank you for taking the time to write your review of our property, your comments are very much valued.

We really appreciate your comments regarding our room and services and ongoing upgrades to the property. Our staff members are very happy to meet your expectation. Thank you for your compliments on our beautiful room and restaurant. And thank you very much for always choosing Maison D'Hanoi Hanova Hotel for any trip you been to.

We hope we will have the pleasure of greeting you again at Maison D'Hanoi Hanova Hotel soon.

Sincerely,

Vu Tien Thuy (TONY)
Room Division Manager
Maison D'Hanoi Hanova Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Top Contributor
159 reviews 159 reviews
52 hotel reviews
Reviews in 59 cities Reviews in 59 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Maison d'Hanoi was a really nice hotel. The room was a decent size and had everything that you could want. The bed was rather too firm for my taste, but that seems to be a regional thing as other hotels that we stayed at in Vietnam had similarly firm beds. The room was nicely decorated and very clean. Breakfast was OK - pretty standard fare and could be busy if you get there at the same time as one of the tour groups. Location was OK - all the key attractions were within easy walking distance. There was a lot of noise from the street because of the traffic, but I think that you would have the same problem anyway in Hanoi.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaisonD'Hanoi H, Front Office Manager at Maison D'Hanoi Hanova Hotel, responded to this review, 5 days ago
Dear Rick61,

Greeting from Maison D'Hanoi Hanova Hotel.

Thank you for taking the time to write a very valued review on Trip Advisor following your recent stay with us. We are glad to learn that you have enjoyed your stay with us and you were delighted by our room decoration and firm bed.

In the mean time, we regret to learn that the traffic noise made you uncomfortable. But as you mentioned it should be any hotel in Hanoi as traffic is too busy all the time.

We appreciate your feedback and we look forward to welcoming you back in the not too distant future.

Sincerely,

Vu Tien Thuy (TONY)
Room Division Manager
Maison D'Hanoi Hanova Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is very clean, people are nice and helpful. I have done many hotels in Ha Noi and this one is very good either for business or for tourism.
The tour desk of the hotel propose very interesting prices also so you can book directly and easily with good price.
Spa services provided are also of excellent quality.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaisonD'Hanoi H, Front Office Manager at Maison D'Hanoi Hanova Hotel, responded to this review, 5 days ago
Dear Garu2013,

Greeting from Maison D'Hanoi Hanova Hotel.

We are delighted to read that you had enjoyed your stay with us and highly appreciate the kind words that you have written about our tour desk and spa. We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us.

Thank you very much for taking time to share your experience of Maison D'Hanoi Hanova Hotel and with the help of fabulous guests like yourselves we hope to increase our level on top hotels in Hanoi!

Sincerely,

Vu Tien Thuy (TONY)
Room Division Manager
Maison D'Hanoi Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremantle, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 5, 2014

Sensational hotel. Really, really friendly staff, and great location.
The room was tidy and neat, the Buffet had really good western and Vietnamese options.
The spa was really relaxing.

Highly recommend this hotel to others.

Room Tip: Request the staff for rooms in the upper level which has better views of Hanoi.
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaisonD'Hanoi H, Front Office Manager at Maison D'Hanoi Hanova Hotel, responded to this review, November 13, 2014
Dear Woody S,

Warmly greeting from Maison D'Hanoi Hanova Hotel in Vietnam.

We are delighted to read that you had enjoyed your stay with us and highly appreciate the kind words that you have written about our hotel as well as restaurant. We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us.

We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!

Sincerely,

Tony Vu

Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 1, 2014

Looking for a base to start our Vietnam experience and we're glad we chose this place to start. It was such a great location for easy walks to sites, shops and restaurants.

The service was exceptional, the food was lovely and this was an ideal base for operators to pick us up for transfers.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaisonD'Hanoi H, Front Office Manager at Maison D'Hanoi Hanova Hotel, responded to this review, October 1, 2014
Dear Jakes1NZ,

Warmly greeting from Maison D'Hanoi Hanova Hotel in Vietnam.

Thank you for recommending our hotel. I am delighted that your stay in Hanoi was an enjoyable one and you made the most of our central location to visit this genuinely fascinating and historically interesting Hanoi city.

We look forward to welcoming you back.

Tony Vu,

Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maison D'Hanoi Hanova Hotel

Address: 120 Quan Thanh Street | Ba Dinh District, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#33 Spa Hotel in Hanoi
#58 Business Hotel in Hanoi
#59 Family Hotel in Hanoi
#75 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Maison D'Hanoi Hanova Hotel 3.5*
Number of rooms: 55
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Also Known As:
Maison d`Hanoi Hotel Hanoi
Maison d Hotel Hanoi

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