Nice hotel with great location but awful service. Whatever you do - do NOT book a suite, accept it as an upgrade or stay at any room from the tenth floor onwards for that matter!
Checking in we were kindly offered an upgrade for 15 dollar extra. As it was only for one night and had to wake up at six the next morning we didn't really see the point and thankfully declined the offer. Eventually they gave us the upgrade free of charge.
After staring at the ceiling for hours, being awake till 3am due to an amazingly nerve wrecking sound that came and went every ten seconds and makes you want to want to scream, we decided to go downstairs and asked if they could stop the sound or if there was another room available free from the noise.
After thorough investigation they came to the conclusion that the noise came from a machine on the rooftop right next to our anything but isolated room. We were relieved to be told there was another room available on the second floor. However, as alert as you can be at 3 am, we first asked if moving rooms would be free of charge, which wasn't. As they put it, it wasn't their fault because fortunately for them, it's not their machine making the noise. We have no clue if it really wasn't their machine but still, this is a great example of awesome service!
You might think this was a single event that only happened the night we were there but unfortunately I don't think the machine had a bad day nor is it planning to be moving to another location anytime soon.
FYI, we didn't take the other room. Before going down we tried putting the air conditioning as loud as it could to counter the sound, because it's easier to get used to a sound that is constant than one that comes and goes, but that didn't work. Putting on BBC World does counter it a bit so although you won't sleep at least you won't be ready to pull out your hair, scream or punch someone.
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- Also Known As:
- Maison d`Hanoi Hotel Hanoi
- Maison d Hotel Hanoi