This is an excellent hotel in all respects. I cannot praise it enough. The staff epitomise what good service is all about and it is them that help make the hotel a super place to stay in. Nothing was too much trouble whether you were dealing with front of house reception, restaurant staff or travel desk expertise. The rooms were well equipped, very reasonably priced and offered every comfort. Staff accompanied us in a hotel taxi to pick up train tickets to ensure that we were on the right train for travelling north up to the mountains. This help was invaluable. The restaurant though small was friendly, efficient and the food served excellent and well cooked. The Gourmet Corner staff and management were excellent . The find of the holiday was the hotel's special ginger tea which couldn't be bettered throughout Vietnam! On leaving and going to their sister hotel in Hoi An, imagine our surprise to receive a phone call from Miss Tu to check that all was well, that we had settled in and assuring us that we were in good hands. I cannot praise the hotel enough and their staff "set the bar" for attentive and excellent service. It was our pleasure to experience such a team and all they need do to ensure future good business is to maintain everything the way it is. I cannot rate them highly enough. Well done Essence Diamond- we would love to return!
- Official Description (provided by the hotel):
- Prime location in the Old Quarter, 2 minute walk from Hoan Kiem Lake, boutique in size & style with streamlined service & luxury rooms, elegant decor with modern technology. ... more less
- Reservation Options:
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