We never thought that having to pull our bags down a narrow alley from where the taxi dropped us, to get to the hotel would be a plus – but it was. The Hanoi Phoenix II, in the middle of the frenetic Old Quarter of the city, was quiet and very convenient. But the best thing was the helpful staff all of whom worked together to provide excellent information on travel within and out of Hanoi to Halong Bay and Ninh Binh areas. We returned to stay twice after these trips. Tony and Phuong were particularly helpful. And when our son and his girlfriend arrived at 5 am soaking wet on a motorbike, the staff let them shower and use the internet until it was a reasonable hour to wake us and they could get a room. Breakfast was fine – fresh bread, eggs etc., there were 2 computers in the lobby and our first room even had its own computer! (Plus hairdryer, A/C, TV ,electric jug and tea - not bad for a $22 booking through Expedia!) With staff staying 24 hours on site, bags left there were safe, and we never had to go up more than 2 floors. So not luxury, but excellent value and the friendliness was a very big, plus.
- Official Description (provided by the hotel):
- Renovated in June, 2008,Hanoi Phoenix II ideally situated in the heart of Hanoi's Old Quarter (middle of everything) and on quiet street surrounded by bustling old streets The 30 rooms with spacious and well-furnished rooms. The rooms with Big window and are equipped with IDD telephone, air-conditioning, cable TV, refrigerator, comfortable bathroom, (bath-tub and hot shower), coffee and tea making facilities, ADSL Internet, fully English and Continental Breakfast for free ... more less
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