I just can underline all the positive comments about this hotel. The airport pickup worked perfectly and it saved me from all the scams you can experience with fake places and bad taxi drivers. I checked in very early, 10 am, but that was no problem. Over a welcome coffee the nice lady of the reception explained Hanoi to me, marking in their free city map all the places worth a visit including the streets with great street food. The location of Serenity Hotel in the Old Quarter near a street junction easy to find back to is just ideal to discover the most interesting part of Hanoi.
Halong Bay was on my schedule, and after I had tried to book it individually via Internet I had read some comments on Tripadvisor that people were very happy having booked through Serenity Hotel. The lady of the reception did not try to sell me a trip, but when I asked she explained the alternatives. I wanted a boat not to big, and so she recommended "Imperial Cruise" which turned out to be a perfect choice. Nice boat, beautiful cabin with a big window, hot water, AC, very good meals with a lot of seafood, fast and comfortabel bus and a good guide. I can hardly understand how they manage to do this for the 90$ I paid plus 20$ to have the whole cabin for me, being single. Great value. And I very much appreciated not to be pushed by the hotel to buy a trip.
The room was nice and spacious, I was on the fourth floor, had a great view - the window takes the whole width of the room. I did not mind to climb the steps although I am 71 but I am aware somebody less healthy or handicapped could have a problem there.
AC, WiFi , hot water, TV , everything worked perfectly, there are also some PC in the lobby and in many rooms too. I liked the bed, found the mattress perfect but I like it not too soft.
Whatever question I had, the staff were most helpful. They printed my flight ticket, when I realized the airline wanted it as a paper. And everybody smiled, greeted you friendly and was helpful as I could see when having my breakfast and some exhausted backpackers arrived.
You have a breakfast menu( included), coffee or tea as much as you like, fresh fruit like pineapple, watermelon to go with bananas which they have everyday.
A hotel which offers big value and all the hospitabilty you could possibly wish!
Rooms to the backside, numbers ..1 or ...2 do not have the street noise, the ..3 facing the street h...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.