We were pleasantly surprised upon arrival at how friendly and helpful the staff were.. We were on the first leg of our honeymoon and stayed at Elegance4 for a total 4 nights. We did other little trips during our stay so we actually stayed in 3 different rooms, each of them a junior suite, and each of them lovely as eachother, starting up on level 7 and making our way down. All the rooms were large and clean with computer access in each. On arrival, our room was decorated with rose petals on the bed and a free bottle of wine, which was lovely!
Staff were always helpful and keen to book us restaurants and see if we needed anything. The only hiccup that occurred was that we had booked domestic flights through the hotel to Danang prior to arriving, which we had paid for. By complete chance (decided to try to upgrade to business class on one of the legs), we learned that we had been significantly overcharged and could not upgrade no matter how much we paid as very cheap sale tickets had been bought on our behalf. Upon return to the hotel, we promptly chatted to management about this problem, as in my eyes it was a very large discrepancy that needed to be fixed. To the managements credit, as soon as it was brought to their attention, the matter was recitified and we were reimbursed the extra money we had been charged and assured that if we hadn't noticed this error, the accountants would have, hmmm... All in all it was a great stay in a lovely boutique hotel. We would definately return as it was in the heart of the old quarter and it had a lovely vibe.
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more less
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- Also Known As:
- Hanoi Elegance Ruby Hotel Hanoi
- Elegance 4 Hotel Hanoi
- Elegance 4 Hanoi