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“Super service” 5 of 5 stars
Review of Hanoi Elegance Ruby

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Hanoi Elegance Ruby
3.0 of 5 Hotel   |   3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)   |  
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Ranked #6 of 507 Hotels in Hanoi
redondo beach california
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Super service”
5 of 5 stars Reviewed January 26, 2009

Tried to get into HE2 but it was booked. We were so happy with HE4 though! It's new, clean, has great customer service and big breakfasts. We loved the location in a part of the old quarter where real life happened just outside the door. Small streetmarket, noodle stall, walking alley just around the corner. The only thing I would have preferred would have been a room with just one big bed. All were booked so we had 2 doubles that took up most the space. Room was quiet--except for a cat that woke up early and yowled. Nice to have computer in the room. Nice lounge area on 2nd floor with 2 more computers and couches for waiting between overnight trips. They have luggage storage and the desk service is sooo helpful. Door guys always there to open for you like a really expensive place.

  • Liked — pretty, clean, friendly professional service
  • Disliked — not much space with 2 beds in room.
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
San Diego, California
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 26, 2009

Lovely boutique hotel in the Old Quarter of Hanoi. Staff extremely helpful and friendly. Made to order breakfast with good food. Stayed in a Jr. Suite, which is actually just one room, had a king bed, desk with computer & free internet, flat screen TV and a small sofa. Daily fresh fruit plate and two small bottles of water provided each day. Comfortable and clean.

  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 25, 2009

First rate service. After 48 hours on the train from Beijing, saw the drvier with the sign with my name on at the station and bags and I were soon at the hotel. Courteous welcome, comfortable bed. Good value for money. I would have preferred a stronger shower but I always say that. Not much by way of public space in the hotel, but that wasn't why it was chosen. Recommended as a comfortable base for exploring Hanoi.

  • Liked — Service, Bed
  • Disliked — Shower
  • Stayed December 2008, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 20, 2009

Great little hotel, room is pretty small but we weren't too bothered about it. PC in the room and free internet is a great addet bonus, staff is very friendly, breakfasts are made to order and absolutely delicious. Will definitely stay here again.

  • Liked — PC and free internet use
  • Disliked — None.
  • Stayed January 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 16, 2009

The staff is amazing, very attentive and helpful. We travel a lot, and this hotel is the best we have seen in term of service provided. The room is good. A little noisy for our taste, but this is what it is when you chose to stay in Ha Noi Old Town area. I wonder if it is better with a room in the back.
We had a very nice stay !

  • Liked — Service
  • Disliked — Noise
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erichle
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 16, 2009

Thanks to the reviews here we booked one night at #4 as we were headed to Halong Bay the next day. Overall, the hotel did exactly what we needed.

Pros: Clean and relatively inexpensive room. Room came with internet enabled PC, fresh fruit plate and wall mounted TV. Very friendly staff. Cooked to order breakfast kitchen was very good.

Cons: The hotel is located in an alley way which I thought was a bit too cozy. There is a gap between the door and the floor, maybe by design. so sound comes in easily.

The next day, we took a cab to the Handspan office and I found that street/area more to my liking as there were more restaurants to choose from. Interestingly, Elegance #2 was right across the street. Maybe next time, I'll stay there to give it a try.

  • Liked — PC in room
  • Disliked — Location
  • Stayed January 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miri
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 15, 2009

We stayed at Elegance 4 Hotel for 5 nights. The staff was efficient, helpful, polite. The rooms (2 night in a junior suite, 3 nights in a double bedroom) were newly renovated, decorated with nice piece of art, quiet and spotless. A fruit basket was delivered every day. The breakfast was good with both Western and Asian dishes. They arranged an hassle-free pick up from Hanoi airport. The location is great - within walking distance from all areas of the Old Quarter. Definitely the place to stay in Hanoi!

  • Liked — Free internet with computer in the room
  • Stayed January 2009
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Elegance Ruby

Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#1 Spa Hotel in Hanoi
#3 Business Hotel in Hanoi
#3 Romantic Hotel in Hanoi
#3 Family Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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