We arrived late from being in Halong Bay all day. Unfortunately both my daughter and I were coming down with a fever and the staff went over the top to make us feel welcome and well. The room (#505) was beyond expectations with everything one could want. They had cartoons playing on the television, rose petals on the two large beds and we couldn't have been happier. My daughter was desperate for a hamburger and they got her a hamburger. I wanted a fan and they took the one from the lobby to give to us. Nothing was too outrageous a request. I went down in the morning to the desk with a whole new crew of staff and they all knew we were sick and offered to send a late breakfast up to our room. I asked for a late checkout and they had no problem with it.
The hotel is located down a small alley which means it is incredibly quiet for downtown Hanoi. I just cannot say enough about this hotel. Totally amazing. More companies should model their training on what this company does.
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more less
- Reservation Options:
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- Also Known As:
- Hanoi Elegance Ruby Hotel Hanoi
- Elegance 4 Hotel Hanoi
- Elegance 4 Hanoi