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“The perfect small hotel!!” 5 of 5 stars
Review of Hanoi Elegance Ruby

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Hanoi Elegance Ruby
3.0 of 5 Hotel   |   3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)   |  
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Ranked #2 of 489 hotels in Hanoi
Toronto
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
“The perfect small hotel!!”
5 of 5 stars Reviewed February 11, 2014

We arrived late from being in Halong Bay all day. Unfortunately both my daughter and I were coming down with a fever and the staff went over the top to make us feel welcome and well. The room (#505) was beyond expectations with everything one could want. They had cartoons playing on the television, rose petals on the two large beds and we couldn't have been happier. My daughter was desperate for a hamburger and they got her a hamburger. I wanted a fan and they took the one from the lobby to give to us. Nothing was too outrageous a request. I went down in the morning to the desk with a whole new crew of staff and they all knew we were sick and offered to send a late breakfast up to our room. I asked for a late checkout and they had no problem with it.

The hotel is located down a small alley which means it is incredibly quiet for downtown Hanoi. I just cannot say enough about this hotel. Totally amazing. More companies should model their training on what this company does.

Room Tip: 505 had two kings and was very spacious. Great, great room. Very quiet.
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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Orange, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 9, 2014

We only stayed here one night as our Halong Bay tour returned early due to weather. The service was amazing they found us a room at short notice. The rooms are small but well worth the price you pay. We were staying the the Elegance Diamond for the remainder of our trip and found the Ruby just as nice but smaller and obviously the price is smaller too
Would recommend for people on a budget!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 9, 2014

The facilities of the hotel may not be 5-star, the temperature of the hot water may be difficult to adjust, the lobby may not be grand, the lift may be too small, etc., but the service is the best we have ever experienced. We booked the 2-nights Sapa trip with the hotel and we were taken care of very well every step of the way, right from the transfer to the train, personal guide on arrival, all the meals in the entire trip, home stay, trekking, hotel arrangement, just fantastic. Even though we had booked Ha Long Bay with Agoda, Marguerite Junk, and not through the hotel, the staff, ever so smiling and cheerful, treated us just the same as we have booked through them and extended the use of the hotel facilities to us and offer much needed assistance without us even asking for it. Just Amazing. Ruby, thanks for the wonderful experience.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2014

We picked this hotel based on traveler reviews and they were right about excellent customer services. My family stayed at the Elegance Ruby for two nights in a family suite room on the 8th floor in early January 2014. We enjoyed the most was the service we received from all of the staff at the hotel. They are well trained; they are so genuinely friendly and helpful.
Our room was spacious, very clean, and comfortable. They even provided us with a little fruits basket; it was the highlight of our day. Wi-Fi had excellent signal, with a laptop in each room for us to check email or search Internet.
Location of hotel is perfect for Hanoi; we were able to walk to around downtown. I needed extra toothpaste and was able to get it by the store next door.
The breakfast was delicious, if we ever go back to Hanoi again; this is the hotel I would stay.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Altos, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 8, 2014

Perhaps the best pho we had in our entire stay was had at breakfast in this hotel!! We had a wonderful stay…nice accommodations, central and convenient location, very friendly staff, and have I mentioned the delicious pho?

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 4, 2014

We were so amazed on how nice and well organized the staff are. They cater to tourists. They give out great little maps with things to do/see/eat. The rooms/bathrooms were spotless! The location is fantastic. We were sad that we had to stay at another hotel after our Halong Bay Trip. Hanoi Ruby was booked!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2014

By far the best service we have enjoyed during our 2 weeks long trip through Vietnam. The room was somewhat smaller but the attention to details was great. If we ever go back to Hanoi we sure know where to stay again.
Do not be put off by the entrance, as the narrow street is a perfect induction to the old town.
We booked through the hotel a day trip to Ha Long Bay with a small price premium (we found it out from other tourists on the boat) but we found it very professsional so no regrets. The guide was excellent.
The airport pick up was on time, so no objections there either.
In summary, I travel a lot for my job throughout Europe and worldwide and I can say that Ruby was one of the nicest small hotels I have ever stayed in.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hanoi Elegance Ruby

Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#1 Spa Hotel in Hanoi
#2 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#23 Business Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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