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“Did not disappoint!” 5 of 5 stars
Review of Hanoi Elegance Ruby

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Hanoi Elegance Ruby
3.0 of 5 Hotel   |   3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)   |  
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Ranked #5 of 513 Hotels in Hanoi
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Did not disappoint!”
5 of 5 stars Reviewed September 2, 2013 via mobile

We stayed at this hotel for 5 nights (3 nights + 2 addition nights after trips to sapa and halong bay) during our stay in Hanoi. This hotel lived up to our expectations based on Trip advisor reviews.

Rooms are clean and well appointed with laptops in the room which is a plus. Staff is very professional, friendly and dedicated to ensuring that you stay at the hotel is enjoyable. Staff provided some great reccomendations for restaurants for affordable dining. Breakfast has great Western and Asian options.

They have a shower in the second floor which we were able to use prior to catching tge night train to Sapa and then on return from Sapa prior to catching a shuttle to Halong Bay. The availability of the shower was greatly appreciated.

Can't say enough good things about this hotel. Definitely will be back and would not hesitate to recommend to friends.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,176 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
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Brisbane, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 1, 2013

I know everyone has already said this but it really is a fantastic hotel and very quiet considering the location. The staff were incredible and I highly recommend to anyone. We stayed here after a massive backpacker adventure in Halong Bay and it was perfect to get us refreshed and back to normal for the next part of our trip.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, England
Top Contributor
144 reviews 144 reviews
40 hotel reviews
Reviews in 54 cities Reviews in 54 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed September 1, 2013 via mobile

The hotel is down a tiny alleyway so make sure your driver knows how to get there! It's a fantastic welcome, very smooth, and everything else about our stay was wonderful. The room itself was cosy (small) - which made it a little stuffy, but it was clean. Minibar, Aircon, tv, and safe are useful. Staff were exceptional- felt like a 5 star hotel. Helped us with flights, taxis, etc.. willing to go the extra mile! No fitness centre but breakfast made up for that - it was fantastic! Can hardly fault the place, they kindly let us check out a little late.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 30, 2013 via mobile

The staff are extremely helpful and can speak good English. They went the extra mile eg. Walked us to the closest pharmacy and translated for us. The room was modern, clean and Good value. They let us come back for a shower from the overnight train even though we weren't staying.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 30, 2013

This is a home away from home! From the moment we walked in the door the kids and ourselves were given the warmest friendliest welcome we've ever received at any hotel!!
The staff provided us with welcome drinks, recommended a great Restaraunt and 4 staff bought up a birthday cake for my wife on her 40th birthday!! Brilliant!!
Stored our luggage whilst we went to Halong Bay and provided another drink on our return even when we were changing hotels!
You can't do better! Great location as well!!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Buenos Aires, Argentina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed August 29, 2013

Staff and service was just perfect. Breakfast and dining was excellent, since our twin bedroom was not available the day we arrived they upgraded us to a suite, the pictures of different passengers and clients...it was better than being home!
Thank you and congratulations. I would go back tomorrow for a longer stay.
Clean, fresh, not noisy (yes, true, in Hanoi), perfect in every way.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2013

This hotel is nice and in a great location (assuming you want to be in the middle of the hustle and bustle of the Old Quarter). But what truly stands out, and is the reason I’m taking the time to write this review, is the level of service. Members of the staff were uniformly professional and helpful, and would regularly go above and beyond to make our stay easier. For example, not only did they make reservations for us for shows and restaurants in Hanoi, but they also helped book a food tour for us in Hoi An, one of our later stops.

The best part was the extent to which this hospitality continued after our stay. We took a weekend trip from Hanoi to Sapa on an overnight train, and then returned to Hanoi on another overnight train before flying out a few hours later. The staff at Elegance Ruby asked about the logistics of our travel plans and then suggested that, because the train station is relatively close to the hotel, we come back to rest in the lounge and use the bathroom (with a shower) before leaving for the airport. After spending 8 or so hours overnight in a train, the opportunity to stop in at the hotel before getting on a flight was a huge help. And the fact that the hotel did this three days after we’d formally checked out was incredibly gracious and emblematic of their general approach to customer service.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Elegance Ruby

Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#2 Family Hotel in Hanoi
#3 Romantic Hotel in Hanoi
#3 Business Hotel in Hanoi
#3 Spa Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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