Hanoi Ruby Elegance stand out as a hotel to stay at because of their excellent service and local knowledge. The transportation we requested through the hotel arrived promptly at the airport and delivered us to the hotel safely in a city with millions of cars and motor scooters. Upon entering the hotel, we were warmly greeted by all the staff and then a staff member sat us down to review our plans while in the city. We appreciated the time they took to explain the Old Quarter map to us and how to move around the area without getting lost. Plus they gave us a card to use if we did happen to lose our way. What made the service 5 star for us - the hotel staff called and confirmed all of our appointments we had made prior to arriving in Hanoi. For example, we had booked an overnight trip to Ha Long Bay and the staff called to confirm our reservations and pick-up time. Additionally, we mentioned that we were going to walk around the Old Quarter and then stop by a spa. When we arrived at the spa, we were greeted by the spa staff who were expecting us! One day my husband asked where to get a hair cut and shave, the staff member he approached walked him out of the hotel, down the street, and into the barber shop for an excellent cut.
We stayed at the hotel for 5 nights and the room was cozy, comfortable, and spotlessly clean. One night we were surprised by a cake, flowers, balloons, and a thoughtfully written card for our wedding celebration. The morning breakfast the hotel offers was excellent. We enjoyed the variety of options that were offered and LOVED the coffee iced!
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more less
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- Also Known As:
- Hanoi Elegance Ruby Hotel Hanoi
- Elegance 4 Hotel Hanoi
- Elegance 4 Hanoi