We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very friendly and helpful staff!” 5 of 5 stars
Review of Hanoi Elegance Ruby

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hanoi Elegance Ruby to your Saves list
Hanoi Elegance Ruby
3.0 of 5 Hotel   |   3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #5 of 513 Hotels in Hanoi
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very friendly and helpful staff!”
5 of 5 stars Reviewed March 13, 2013

We stayed for 5 nights. Staff was very friendly and professionell and helped us to book a Great tour in halong bay! Bit expensive but you get what you pay for! Hotel is situated in the middle of the old town close to everything. If we visit hanoi again we would stay there again without a doubt!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,176 reviews from our community

Traveler rating
    1,967
    194
    15
    0
    0
See reviews for
371
1,128
145
35
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 11, 2013

Stayed here for 2 nights and found the service great and personalized. the hotel is situated in a great location in old quarter. Will definitely stay with them the next time in Hanoi. Super polite staff knew about our anniversary and ensured that the room was beautifully decorated with a big cake! They also recommended a cruise to halong bay (Indochina sails) which turned out to be wonderful. Breakfast everyday was also great. Room was equipped with wifi and a laptop (a first!). Served us a great welcome drink

A great place to stay in Hanoi.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 10, 2013

We got tricked by our cab driver, who drove us to the wrong place, when we were supposed to be going to this hotel, and when we finally got out of that sticky situation and located Elegance Ruby, they helped us with everything (getting our luggage back from the wrong hotel etc.) - free of charge.

The staff is helpful, kind and very friendly. Every time we met in the lobby they would tend to us no matter how busy they were. The rooms are very (very) nice and clean, and the breakfast really amazing. You must try the banana pancake. We actually don`t have any complaints. They even helped us deciding our next tours, getting train tickets and suggested great restaurants nearby that was far above our expectations.

The staff is what makes this hotel what it is. And it`s why every review they have on this site is on top. Thank you for making our stay in Ha Noi so wonderful.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 8, 2013 via mobile

We walked into this hotel hot, tired and stressed after a long flight and arriving at our booked accommodation to find it completely unacceptable, we found the Ruby on Trip Advisor and took a taxi and walked in off the street. This is where we met Tsu, the hotel's receptionist and our super hero! We explained to Tsu that we needed to find new accommodation and although the Ruby didn't have anything available Tsu rang around and found us a room at the Elegance Sapphire. Not only did Tsu find us a new hotel she personally walked us there, showed us the room and even had us upgraded. And if that wasn't enough, the hotel was only available for 4 out of the 5 nights we needed so Tsu organised an overnight tour of Halong Bay (again organising an upgrade to the 5 star AuCo cruise boat) for the night we needed and once all confirmed and booked she had the security man from the Elegance Sapphire come with us to the old hotel to collect our bags. We had a wonderful stay at the Elegance Sapphire and an amazing stay in Hanoi, and it was all thanks to Tsu's efforts in the Ruby! So although we have not stayed in the Ruby, from our small yet wonderful experience with there staff I don't know how you could go wrong.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 8, 2013 via mobile

Like most of the other reviews, I can't really fault this hotel...especially for the price!

The greeting we had once we arrived was perfect, with check in being seamless, a nice welcome drink and helpful hints about where was best to visit / eat etc.

Location is great and we managed to walk everywhere.

Room was small-ish but very modern, all mod-cons and beautifully presented. It even included a laptop for you to use!

What stood out for me was their helpfulness when we went on a overnight trip to Halong Bay, even tough we hadn't booked through them they made everything much easier for us. Since we were essentially checking out and then checking back in the following night, they told us just to leave our luggage in our room the morning we left, and then when we got back the following afternoon, our luggage was in our new room ready for us and we were just presented with our new key upon our return.

They even checked in and printed off our boarding pass for our flight the day we were leaving.

Breakfast was good, just order what you liked. Recommend the Lemon Juice.

Great hotel made even better by the excellent staff. Cannot fault.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 4, 2013

Probably the best customer service in the world. Nothing was to big or small to be dealt with immediately from the welcome drink and over view of the city and attractions/restaurants/available trips, to checking us in on line for our flights home. This hotel and its staff can not be faulted. Our room was immaculate (I even saw them ironing the sheets in an adjoining room to ensure a top finish!) with a daily restocked fridge and complimentary water with more on demand should you wish, a good powerful shower and a wide array of toiletries on offer. A lap top with free internet access was also in our room. Breakfast was included in the price and consisted of fresh cooked ommelettes, Pho noodles, to name but a few of the items on offer. Again the service from the staff in attendance was second to non.

Try and find a better place to stay for the same value if you want but a) your wasting your time and b) you wont!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 3, 2013 via mobile

Vietnamese people are generally lovely but the staff at this hotel took it to another level. From the moment we walked in we were treated to a lovely welcome drink and given a ten minute run down on a map of what to do where to eat etc etc. these guys go out of their way to ensure you have a great stay in Hanoi.
We stayed only one night but returned to the hotel 2 and a half days after checking out to pick up train tickets we had sent to the hotel. Again we were treated like royalty and allowed to sit up in the lounge for as long as we liked, use the free Internet and leave our luggage if need be..every staff member greeted us with a smile and wished us all the best whenever they saw us.
Our room was a touch on the small side, but for the price and the customer service involved, this is a non issue.

Awesome stay.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hanoi Elegance Ruby? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hanoi Elegance Ruby

Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#2 Family Hotel in Hanoi
#3 Spa Hotel in Hanoi
#3 Romantic Hotel in Hanoi
#4 Business Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, Hotels.com, TripOnline SA, Agoda, Despegar.com and Priceline so you can book your Hanoi Elegance Ruby reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

Owners: What's your side of the story?

If you own or manage Hanoi Elegance Ruby, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.