The airport pickup was messed up as we had asked for a larger vehicle due to a very large amount of work related luggage; they sent a 5 series BMW which was very nice but way too small.
The check in was fairly painless, we had been promised a mass of perks for the type of room we booked but they were not made very clear and they never actually materialised.
The rooms were outstanding, older style as befitted the hotel but a wonderful refurbishment. The bathroom was wonderful and the shower the largest I have ever seen. The Jacuzzi bath (complete with multi-colored underwater lighting- I kid you not) was a nice touch.
The public areas were clean and well kept. Just wish they banned smoking in the only lounge bar area. Gym was good and well equipped.
The breakfast buffet was pretty extensive, and I am told the buffet served at our business event was good too. That was very well organised and the facilities were top notch.
The checkout was OK and we got the correct vehicle. Just a note its at least 45 minutes to an hour from hotel to airport so be sure to leave enough time. The traffic especially on the long bridges is very heavy and there are many accidents and break downs.
The staff deserve a special mention they are very friendly and helpful and seemed to have almost instant recall of names. The duty manager (David) runs a very tight ship and seems to constantly patrol and check. Well done. The front desk staff were very helpful especially with restaurant advice etc. The business centre staff were also extremely helpful.
To correct one reviewer the hotel is a 4.5 star and cannot be a 5 star as it lacks a pool (there is nowhere to put one), BUT it does have a spa. I didn't try it but its adjacent to gym on 3rd floor, and there are leaflets next to reception and they were also in my bedroom.
Overall a very nice hotel.
- Official Description (provided by the hotel):
- 154 room boutique style 5 star hotel in the heart of the city. ... more less
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- Also Known As:
- Hanoi Moevenpick Hotel