Currently staying here on my honeymoon with my wife and feel we have been badly let down on two fronts. First, because it was our honeymoon, we paid extra for a "deluxe superior room" for a bit more luxury - when we got here we discovered OUR ROOM HAD NO BATH. Any room in a so-called 5 Star hotel ought to have a bath, ESPECIALLY one which you have paid extra for in order to secure a higher quality room. We only have a shower, acceptable for a 3-star, poor for a 4-star, very bad for a 5-star and wholly unacceptable for when you pay extra to get a superior room. This is not so much of an issue for me, but my wife is Japanese and she feels really let down. They offered to move us, but it would mean us sleeping in a twin room in separate beds.
Second, the Internet price is an absolute scandal. Most 4-star joints (even many backpacker's places according to Lonely Planet) here offer good fast and secure internet for free across their hotels - to argue that the other 5-stars might charge more is like arguing tht your "less-bad" than them, which is not a positive. Anyway, I had read the reviews on this site and thought despite this negative, the benefits of the hotel outweighed this negative. So, I was happy to pay the price, about USD 9 day, only to discover that if my wife wanted to connect her laptop, she would have to the same price AGAIN! So for the three days we're here that will cost us just short of USD 60 for Internet access!
This might sound overally harsh, but it's things like this that spoil your stay in what would otherwise be a very nice hotel. My wife was right, we should have booked the Nikko...
- Official Description (provided by the hotel):
- 154 room boutique style 5 star hotel in the heart of the city. ... more less
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- Also Known As:
- Hanoi Moevenpick Hotel