We booked 3 rooms at this hotel on the recommendation of a friend and because of the great location, however, when we arrived, we were told that a family had a v sick baby and couldn't leave as planned, so we were shunted to one of the other (LESSER) 4 hotels in the same street that the Artisan owns. Of the 3 rooms we were placed in in this other hotel, one smelt strongly of urine, one smelt strongly of damp, and one had a bathroom with extremely poor drainage. We were disappointed but we understood the stress this other family must be feeling.
Imagine our disgust then, when we discovered that there were other people moved to the same hotel also because of a single allegedly sick baby....and then we started reading tripadvisor reviews. Oh my goodness...this is a frequent practice to enable the Artisan to fill the rooms of their crummy counterparts. Yes the service at the front desk was fantastic, as was the service in the adjoining cafe but we had to stay 2 of our booked 4 nights in crummy rooms. This is NOT OK - it is dishonest, disrespectful, unscrupulous and dishonest.
Oh...and the kicker? When we returned home, we discovered that our friend who recommended the hotel had also been set aside a couple of months ago for a sick baby....boy was she cheesed off when she realised it was a scam, and that her recommendation looked poor because of our experience.
Its a nice little hotel in a good location.....if you can get your booking honoured!!!
- Official Description (provided by the hotel):
- Located on the calm street of Hang Hanh, just beside the Hoan Kiem Lake - the heart of Hanoi old quarter. Soaring 9 stories and touching the blue sky, guests can enjoy the splendid view of the city from our 9th floor Sunrise Restaurant where you get served great daily buffet breakfast in the morning. All rooms at Golden Sunrise are elegantly decorated and well-equipped with air-conditioning, IDD phone, LCD television with nearly 70 channels, refrigerators, safety box, comfortable writing desk and modern laptops with high speed internet access. Cozy bathrooms with bathtubs or showers, hair-dryers and accessories are freely provided. Especially with our experienced, helpful and enthusiastic staff, it will surely make your stay a memorable one. ... more less
- Reservation Options:
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- Also Known As:
- Golden Sunrise Hanoi Hotel Hanoi
- Kim Hoang Gia Hanoi