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“Great value and service in the heart of Hanoi's old city section.” 5 of 5 stars
Review of Artisan Boutique Hotel

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Artisan Boutique Hotel
3.0 of 5 Hotel   |   24 - 26 Hang Hanh, Hanoi 844, Vietnam (Formerly Golden Sunrise Hà Nội)   |  
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Hotel amenities
Ranked #152 of 513 Hotels in Hanoi
Birmingham, AL
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Great value and service in the heart of Hanoi's old city section.”
5 of 5 stars Reviewed October 27, 2012 via mobile

Very clean and a great value. Staff can arrange anything. Very helpful and they speak very good English. Complimentary breakfast and a block from Hanoi's lake/park that is the heart of the old city. They can get you tickets to the water puppets theater or suggest tours and activities. Overall a very helpful, high quality hotel.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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293 reviews from our community

Traveler rating
    173
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Nelson City, Nelson, New Zealand
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 24, 2012

We had a lovely time here! Very friendly and helpful staff, excellent breakfast served in a lovely restaurant next door on the first floor, overlooking the street.
The rooms were ok, with balcony, not very big but we were a family of 3 sharing the room and had enough space. The room rates are cheap considering the excellent location, free WIFI together with the free use of a laptop!! and breakfast included. The street is calm at night, walking distance to main attractions and in the old quarter of Hanoi.
Possibility to book tours or other tickets and airport transfers for reasonable rates.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Victoria, Australia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 17, 2012

Hunting around on foot for a hotel close to Lake Hoan Kiem and we stumbeld across The Artisan. We were greeted in a very friendly and professional manner and shown the accommodation options. We decided on the spot that this would be "home" once we returned from a short trip to Sapa and so booked. Fourteen days accommodation was wonderful - the staff were excceptionally friendly and very helpful; the room was tops and overall our stay was an excellent experience. The only complaint I have is that we eventually had to leave as my time in Hanoi was at an end. Tears all around and I am still in touch with some of the staff. This will again be my home away from home on my return to Hanoi.

Room Tip: High level 02 or 03 and there is a balcony with a green aspect from the trees in the street.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 11, 2012 via mobile

good location. a bit loud due to the nightlife around. we chose the middle room category. spacious room with balcony. well equipped and clean. excellent attention and service. good breakfast. in general, a very good choice for the price.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2012

We were looking for a hotel after the one we booked in Hanoi turned out to be terrible, and stumbled upon The Artisan, which for half the price was lovely. The staff was very helpful and friendly, the location is excelent (in a street that is not noisy, walking distance to everything!), it has free WiFi, good breaksfasts and rooms with a nice bathroom and a lovely balcony with a good view to the lake. All and all, a very nice experience, would really recommend it.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoi An
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2012

The Artisan Boutique is in a fantastic location in the old quarter of Hanoi, close to Hoan Kiem Lake.
The rooms are spotless & beautifully quiet, considering the constant racket outside.
This review is really about the staff though.
They are exceptional; more akin to those you would expect to find in a 5 star (or above) establishment. Each member appears genuinely interested in who you are, and what they can do for you; without exception.
We were made to feel guests of an extended family, rather than paying guests in a foreign country.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newcastle upon Tyne, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 19, 2012

A seemingly newly established, Australian managed, boutique hotel only a 3 mins walk from Ho Hoang Kiem lake and the southern end of the old town. Room (on second floor) was very clean and comfortable and overlooked the street via a small balcony. The hotel has a small restaurant a couple of doors down where a reasonable breakfast is served. The staff were remarkably helpful and assisted us on organising and overnight trip to a national park and our onward train tickets to Hoi An; a very slick touch was that all costs, including anything you may want to eat/drink at the restaurant, and the trips and train tickets were all added to the bill and settled at the end of the trip.

Would definatley recommend this place on location, cleanliness, price and the welcoming and helpfully attitude of its staff.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Artisan Boutique Hotel

Address: 24 - 26 Hang Hanh, Hanoi 844, Vietnam (Formerly Golden Sunrise Hà Nội)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #152 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Artisan Boutique Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Located on the calm street of Hang Hanh, just beside the Hoan Kiem Lake - the heart of Hanoi old quarter. Soaring 9 stories and touching the blue sky, guests can enjoy the splendid view of the city from our 9th floor Sunrise Restaurant where you get served great daily buffet breakfast in the morning. All rooms at Golden Sunrise are elegantly decorated and well-equipped with air-conditioning, IDD phone, LCD television with nearly 70 channels, refrigerators, safety box, comfortable writing desk and modern laptops with high speed internet access. Cozy bathrooms with bathtubs or showers, hair-dryers and accessories are freely provided. Especially with our experienced, helpful and enthusiastic staff, it will surely make your stay a memorable one. ... more   less 
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Also Known As:
Golden Sunrise Hanoi Hotel Hanoi
Kim Hoang Gia Hanoi

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