The price-point reflects the poor-to-average quality of our room, yet the service was excellent and the main reason we thought the hotel was good. Though it seems like we had lots of issues with the place, we would stay there again.
+The staff were very helpful and friendly; additionally, they spoke English well.
+Breakfasts were tasty, and made-to-order.
+Lobby was quite clean, had a couple of computers for guests' use, and some couches to relax on.
+If guests need to leave bags after check-out, they are given a claim ticket for each bag and the bags are then chained up in the lobby.
+Though we did not book one, staff were very helpful with information about tours.
-It seemed that every stairwell was being used as storage, and that is a FIRE HAZARD! There were extra mattresses, bags of towels, etc. cluttering up the place. If the place were on fire, it would have made it more difficult to escape. Excess storage should not ever be kept where guests can see it; furthermore, it should not put them in danger.
-One night at about 10:30 PM, laborers were using ropes to move material up to the roof. At some point, it fell to the ground making a loud crash. The noise continued as the staff carried things up the stairs, making clanging noises. There were also some brief construction noises. I called the desk and complained about the noise, and was told that the owner of the building had decided to do things and the desk staff could do nothing about it. Nevertheless, these disruptions only lasted about 30-45 minutes.
-Heard various, brief construction noises throughout our stay, unsure if they were at our own hotel of a neighboring property; irregardless, they could still be heard.
Though not on our honeymoon, we were in the Honeymoon Suite (based on availability on Agoda). If we had been on our honeymoon this suite would have been disappointing.
Overall, the room was average with no outstanding positives.
-The pink wallpaper was lurid, and it had several patches of black mold coming through.
-There were stains on the bathroom floor tiles.
-There was white mold in the cabinet.
-Minor, but there was too much furniture in this small room. It felt cluttered. There were 2 cabinets (one large, one small), 2 tables, 2 chairs, a nightstand, and finally the bed. It made the small space seem smaller.
-We requested a lakeside room for a better view, though it was not available at check-in; therefore, our view was just the neighboring buildings and the street below. That was okay for a glance, but not for prolonged usage of the balcony.
-There was cable TV, but it had issues and channels had a lot of static.
- Official Description (provided by the hotel):
- Located in the centre of Hanoi Old Quarter, Hanoi Old Centre Hotel is in quiet and shady street at 19 HANG HANH Street, less than a minute to Hoan Kiem Lake. This area is served by Restaurants, Bars, Major Post Office, Banks, Local Night Market... Not only convenient for dining, shopping... especially for attractions, it's simple to walk to Ho Chi Minh Mausoleum, The Temple of Literature, Ngoc Son Temple, Water Puppet Theater and Museums. HOC provide different types of room to suit your every need. All rooms are selectively equipped to confine fine bedding, well recognized, some rooms with Lake View, some rooms with City View, Window or Balcony and adequately equipment as Cable LCD TV, Minibar, Air-Conditioner, Fan, Electric Safe, Cupboard, Telephone, Internet access, Computer in lobby (Complimentary), Wifi Access, Work Desk, Sitting area, Hair-dryer, Slippers, Private bathroom with hot shower and Bathroom Amenities. Elevator serves all floors. Staff are well trained and all speak English, are friendly and enthusiastic about our work from recommending where to visit, to eat, to call you a taxi or arranging a tour or onward travel which are highly recommended by all previous Guests. * Complimentary breakfast and mineral water. * Wifi Access available in all rooms. * Internet computers are located in the lobby.Useful Information: ... more less
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- Also Known As:
- Golden Sun Hanoi